Engage on the Road UK

art of innovation graphic

Locations

  • Manchester: 1st of November 2023 at Hotel Brooklyn
  • London: 2nd of November 2023 at Sea Containers
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Engage on the Road UK

Choose your ideal location (Manchester or London) – as we bring our carefully curated, insight-packed, one-day CX event to you: Engage on the Road. Discover the latest practical, responsible and powerful uses of AI as we reveal the game-changing outcomes when this technology is adopted. Enjoy the latest, timely thinking on the brands elevating CX whilst reducing operating costs. Consider leading-edge strategies that really are connecting CX silos, blending channels and unleashing the power of CX Automation.

Explore, network and swap tips with senior customer engagement professionals in like-minded organisations.

Whether you attend Manchester or London, this informative and fascinating event will be a powerful investment of your time.

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Agenda

Manchester, 1st November 2023

9.30am: Registration desk opens for early bird networking

10am: Welcome

10.15am – 10.45am: The CX Innovations Your 2024 Strategy Must Consider

10.45am- 11.15am: Delivering Seamless CX: Connecting Silos and Driving Transformation

11.15am – 12pm: How Can Brands Maximize CX with the latest AI developments? Embracing Innovation to Move Beyond the Hype.

12pm: Networking Lunch

1pm: Customer Transformation Speaker & Q&A

1.30pm: Customer Innovation Speaker & Q&A

2pm: Comfort Break

2.20pm: Digital Engagement Customer Panel Discussion & Q&A

3pm: Powering Performance Customer Panel Discussion & Q&A

3.40pm: Closing Thoughts

4pm: Close

London, 2nd November 2023

9.30am: Registration desk opens for early bird networking

10am: Welcome

10.15am – 10.45am: The CX Innovations Your 2024 Strategy Must Consider

10.45am- 11.15am: Delivering Seamless CX: Connecting Silos and Driving Transformation

11.15am – 12pm: How Can Brands Maximize CX with the latest AI developments? Embracing Innovation to Move Beyond the Hype.

12pm: Networking Lunch

1pm: Customer Transformation Speaker & Q&A

1.30pm: Customer Innovation Speaker & Q&A

2pm: Comfort Break

2.20pm: Digital Engagement Customer Panel Discussion & Q&A

3pm: Powering Performance Customer Panel Discussion & Q&A

3.40pm: Closing Thoughts

4pm: Close

Manchester, 1st November 2023

9.30am: Registration desk opens for early bird networking

10am: Welcome

10.15am – 10.45am: The CX Innovations Your 2024 Strategy Must Consider

10.45am- 11.15am: Delivering Seamless CX: Connecting Silos and Driving Transformation

11.15am – 12pm: How Can Brands Maximize CX with the latest AI developments? Embracing Innovation to Move Beyond the Hype.

12pm: Networking Lunch

1pm: Customer Transformation Speaker & Q&A

1.30pm: Customer Innovation Speaker & Q&A

2pm: Comfort Break

2.20pm: Digital Engagement Customer Panel Discussion & Q&A

3pm: Powering Performance Customer Panel Discussion & Q&A

3.40pm: Closing Thoughts

4pm: Close

Locations

  • Manchester, 1st November 2023

    The art of innovation is never more powerful than when it is put to practical use to transform work or life. This ethos has been central to the design and build of Hotel Brooklyn: An urban disruptor in the newest regeneration area of central Piccadilly, leading the way in accessibility for travellers with cognitive, visual and mobility needs.

    Hotel Brooklyn
    59 Portland St, Manchester M1 3HP
    10 minutes’ walk from Piccadilly Station

    Website +

  • London, 2nd November 2023

    Sea Containers House was designed by noted American Modernist Warren Platner. Initially office space, housing the Orient Express HQ (a name synonymous with travel to the most inspirational destinations) it was converted to a 5 star hotel – that has set the standard for innovative and differentiated customer experiences from before a guest’s arrival and up to post-stay.

    Sea Containers
    20 Upper Ground South Bank London SE1 9PD
    8 minutes’ walk from Blackfriars Tube/Train

    Website +