Engage on the Road UK

art of innovation graphic

Locations

  • Manchester: 12th March 2024 at Hotel Brooklyn
  • London: 14th March 2024 at Sea Containers
Register Now

Engage on the Road UK

Choose your ideal location (Manchester or London)- as we bring our carefully curated, insight-packed, one-day CX Event to our customers: Engage on the Road. Discover the latest practical, responsible and powerful uses of AI as we reveal the game-changing outcomes when this technology is adopted. Enjoy timely thinking on the brands elevating CX whilst reducing operating costs. Consider leading-edge strategies that really are connecting CX silos, blending channels and unleashing the power of CX Automation.

Explore, network and swap tips with senior customer engagement professionals in like-minded organisations.

Whether you attend Manchester or London, this informative and fascinating event will be a powerful investment of your time.

Register Now

Speakers Announced To Date

  • Mark van der Heijden

    Head of Product Customer Service, Bol +
  • Adrienne Bewsher

    Business Solutions Manager – Speech Analytics and Quality Management, ConnectMe : First National Bank +
  • Matt Rainbow

    Senior Service Delivery Manager, NHSBSA +
  • Helen Winder-Johnson

    Planning & Forecasting Manager, NHSBSA +
  • Juliet Jetson

    Head of Workflow & Performance Optimisation, L&G Retail +
  • Paul Beilby

    Manager Knowledge Management, Equiniti +
  • Maddi Krishnan

    Head of Resource Planning, Vitality +
  • Matt Flury

    Business Psychologist +
  • Steve Bell

    VP Solutions Consulting EMEA, Verint +
  • Huw Jones

    EMEA Solutions Consulting Director, Verint +
  • Keith Barrow

    Director Solutions Consulting, Verint +
  • Tony DeGruttola

    Director Solutions Consulting, Verint +

Agenda

Activating this element will cause content on the page to be updated.

Manchester, 12th March 2024

9.30am: Registration desk opens for early bird networking

10am: Delivering Seamless CX: Verint’s CX Automation Vision and Portfolio Strategy

10.30am: How Can Brands Maximize CX with the latest AI Developments?

11am: CX Automation – Innovation Themes and Solution Roadmaps

11.30am: Bringing the Vision to life – Verint Portfolio Demonstration

12pm: Networking Lunch

1pm: Connect Me: First National Bank Share A Customer Transformation Story

1.30pm: NHSBSA Reveal Their Back Office Transformation Journey

2pm: Break

2.20pm: Managing Your People’s Concerns on AI: Matt Flury, Workplace Psychologist
2:50pm: Knowledge Fireside with Equiniti

3.20pm: Powering Performance Fireside with Vitality

3.50pm: Closing Thoughts

London, 14th March 2024

9.30am: Registration desk opens for early bird networking

10am: Delivering Seamless CX: Verint’s CX Automation Vision and Portfolio Strategy

10.30am: How Can Brands Maximize CX with the latest AI Developments?

11am: CX Automation – Innovation Themes and Solution Roadmaps

11.30am: Bringing the Vision to life – Verint Portfolio Demonstration

12pm: Networking Lunch

1pm: Bol Share Their Customer Transformation Journey

1.30pm: Managing Your People’s Concerns on AI: Matt Flury, Workplace Psychologist

2pm: Break

2.20pm: Connect Me: First National Bank Share A Customer Transformation Story
2.50pm: Powering Performance Fireside with Legal & General

3.30pm: Closing Thoughts

4pm: Close

Manchester, 12th March 2024

9.30am: Registration desk opens for early bird networking

10am: Delivering Seamless CX: Verint’s CX Automation Vision and Portfolio Strategy

10.30am: How Can Brands Maximize CX with the latest AI Developments?

11am: CX Automation – Innovation Themes and Solution Roadmaps

11.30am: Bringing the Vision to life – Verint Portfolio Demonstration

12pm: Networking Lunch

1pm: Connect Me: First National Bank Share A Customer Transformation Story

1.30pm: NHSBSA Reveal Their Back Office Transformation Journey

2pm: Break

2.20pm: Managing Your People’s Concerns on AI: Matt Flury, Workplace Psychologist
2:50pm: Knowledge Fireside with Equiniti

3.20pm: Powering Performance Fireside with Vitality

3.50pm: Closing Thoughts

Locations

  • Manchester, 12th March 2024

    Hotel Brooklyn
    59 Portland St, Manchester M1 3HP
    10 minutes’ walk from Piccadilly Station

    The art of innovation is never more powerful than when it is put to practical use to transform work or life. This ethos has been central to the design and build of Hotel Brooklyn: An urban disruptor in the newest regeneration area of central Piccadilly, leading the way in accessibility for travellers with cognitive, visual and mobility needs.

     

    +
  • London, 14th March 2024

    Sea Containers
    20 Upper Ground South Bank London SE1 9PD
    8 minutes’ walk from Blackfriars Tube/Train

    Sea Containers House was designed by noted American Modernist Warren Platner. Initially office space, housing the Orient Express HQ (a name synonymous with travel to the most inspirational destinations) it was converted to a 5 star hotel – that has set the standard for innovative and differentiated customer experiences from before a guest’s arrival and up to post-stay.

    +