In this session, you’ll hear how VodafoneThree modernised the way knowledge flows across its organisation, unlocking multi‑million‑pound savings, enabling more agile service delivery, and strengthening brand loyalty.

Their AI‑powered Knowledge Management strategy:

• now supports 15,000 employees serving 330 million customers across Europe
• has become so mission‑critical that it carries Platinum service availability status to ensure operations never slow down.
• has increased NPS and FCR by 10 points each – proving that this innovative approach is ensuring happy customers.

You’ll hear directly from Stef Dunn at VodafoneThree, who will share the inside story of their transformation: the challenges they faced, the breakthroughs that reshaped their service model, and the measurable impact on CX, efficiency, and operational resilience.

And alongside Stef’s unmissable presentation, you’ll benefit from Verint and evcoms experts unpacking the global and local trends shaping the future of knowledge, AI, and customer experience. You’ll leave with a clear view of what inconsistent knowledge might be costing your organisation today, and more importantly, how you can tackle and transform it.

• 09:30 – Registration and Networking
• 09:45 – Welcome
• 10:00 – From Global Trends to Local Action: Rethinking Knowledge in the AI Era
• 10:20 – Inside Modern Knowledge Management: A Live Walkthrough
• 10:40 – Networking Break
• 11:10 – Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers1
• 11:40 – Panel Discussion
• 12:00 – Close