This category recognizes organizations that launch CX initiatives with Verint solutions in one area and successfully expand them across business units, regions, or launch additional new Verint solutions over time - achieving repeatable, high-quality results. It celebrates teams that scale effectively, adapt to local needs, and continuously evolve their approach, embedding innovation into daily operations to drive sustained impact and long-term, continued success.

Recognizing customer experience initiatives with Verint solutions that deliver measurable business impact and strong ROI/KPI improvements. Examples include driving revenue growth, reducing costs, improving customer retention, and enhancing overall customer outcomes. These programs leverage CX Automation to shape experiences, guide teams, and consistently track and improve key performance indicators - demonstrating tangible, data-driven results that impact the bottom line.

This category recognizes organizations who deliver high performance while upholding strong quality and regulatory standards. It celebrates the use of compliance solutions as well as agent-led quality, automated evaluations, and continuous coaching to drive improvement, aswell as the rapid implementation of effective compliance controls to reduce compliance risk. Examples of metrics could be reduced supervisor costs, improved quality scores or reduced compliance risk.

This category recognizes organizations that empower people by embedding AI and automation into workflows to elevate both agent and customer outcomes, leveraging tools such as knowledge systems, real-time guidance, and flexible workforce solutions. By enhancing the agent experience and focusing on high value interactions, and enabling smarter, more efficient work, they drive improvements in CSAT, customer retention, conversion, containment, and overall operational efficiency - delivering measurable business impact.

This category recognizes organizations redefining service by moving beyond phone-led models and channel silos to deliver holistic, cross-channel operational strategies. They orchestrate functions such as self-service, quality management, workforce management, analytics, and knowledge management across all customer touchpoints to drive efficiency, consistency, and scalability across organizational functions. By optimizing operations and enabling seamless experiences, they set a new standard for modern service excellence and empower customers to resolve issues effortlessly.

Recognizing organizations that extend customer experience excellence beyond the contact center and across the enterprise – for example into back office and branch operations. These leaders elevate back-office performance beyond traditional efficiency, unlocking hidden capacity across functions through automation, optimized resource allocation, and streamlined processes. By integrating capabilities such as queue management and branch workforce management, they create seamless, end-to-end experiences.

Recognizing customers who go the extra mile, this award celebrates visionary Verint users who deliver impactful solutions while elevating both industry and internal visibility for their projects. Acting as advocates within their organizations and beyond, they transform insights into compelling stories that guide decisions, connect contact center intelligence across the business, and shape better customer experiences.

This category recognizes excellence in workforce planning and management, celebrating achievements across real-time and intra-day management, scheduling, forecasting, capacity planning, budgeting, and all areas of resource planning. It honors organizations’ driving impact and measurable outcomes in today’s complex environments - from contact centers to back office, field, retail, and multi-channel operations - demonstrating practical, hands-on excellence in planning to the highest standard.