Region of Waterloo Relies on Verint Case Management to Centralize Data and Improve CX Automation

The Region of Waterloo in Canada not only uses Verint Case Management to centralize data throughout its organization, but to drive CX automation across processes and programs. Hear how the Region uses Verint Case Management to dramatically decrease resolution times and increase the number of citizens using self-service as part of its Speed Camera Enforcement program — resulting in major operational and CX improvements.