What Is the Best AI Tool to Improve Customer Experience in Call Centers?
Verint Open Platform uses a mix of proprietary and open models, tuned in real time, to deliver meaningful capacity breakthroughs, not just incremental efficiency gains.
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The best AI tool to improve customer experience in call centers is one that adapts to your data, integrates seamlessly into existing workflows, and delivers scalable automation. Verint’s platform uses a mix of proprietary and open models, tuned in real time, to deliver meaningful capacity breakthroughs, not just incremental efficiency gains.
AI that adapts to you
Unlike one-size-fits-all solutions, Verint’s AI is tailored to your business. This means our AI-powered bots use your data to specifically meet your goals and needs. As Jaime Meritt explains, “We use many different models—some proprietary, some agentic, some fast-oriented LLMs—each chosen for optimal price-performance.” These models are continuously updated and embedded directly into agent workflows, eliminating the need for retraining or disruptive changes.
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Check out this LinkedIn Post—AI that adapts to you.
Seamless integration, real results
Verint’s AI doesn’t require APIs or manual configuration. It’s built into the tools agents already use, making adoption frictionless. The result? Not just 5% efficiency boosts, but capacity breakthroughs that redefine your cost structure and customer service capabilities.
To truly improve customer experience in call centers, AI must be adaptive, scalable, and easy to integrate. Verint’s platform delivers on all fronts, making it the best choice for brands ready to elevate their CX strategy.