Volaris Just Rewrote the Economics of Customer Service

Everyone’s looking for AI outcomes quickly—not hype, not wish lists, and not results that (might) kick in two years from now.

Moreover, many organizations are looking for ways to gain efficiency and reduce costs within their contact centers. And in a perfect world, the contact center would also pay for itself. But is that even possible?

What may sound too good to be true is happening at Volaris, Mexico’s largest airline. As Customerland’s Mike Giambattista said in his recent article, the airline “just operationalized the kind of customer system most brands only whiteboard.”

Check out these results Volaris achieved by using Verint solutions:

• 70% reduction in cost per interaction.
• 3x call volume handled without increasing agent headcount.
• 30% CSAT lift across more than five million annual interactions.
• And most notably—revenue-positive customer service.

Volaris is proving that when AI goes beyond simply a cost-saving patch, a whole new set of economics is unlocked.

Read more.

Interested in hearing more AI business outcomes—and how companies like yours have used Verint to see results quickly with AI? Join us in Orlando for Engage 2025!