Viewpoint on Engage: Outcomes Now—What Verint’s Engage Says About Its Next Chapter
November 4, 2025
Customerland‘s Mike Giambattista attended Verint Engage 2025 and came away with a straightforward message: brands need open-platform CX Automation that delivers measurable outcomes in weeks, not years.
He praised Verint’s pre-built bots, analytics, and WEM capabilities that slot into many contact center cores. This allows organizations to add capacity, deflect intelligently, and compress time-to-insight without re-platforming the entire stack.
The emphasis is openness. Verint works with what companies already have—no major overhaul required. Verint’s Dave Singer put it this way:
“Open isn’t a slogan for us—it’s an architecture decision. Our customers already run Avaya, Five9, Cisco, Genesys… and they’re not about to rip those out. What we’ve done is make Verint the connective tissue—you can drop our automation layer in without rewriting your core.”
Giambattista sees Verint’s direction in the pattern of outcomes it elevates and the openness of the company it keeps. Engage 2025 emphasized AI-driven capacity, self-service, insights, and EX (and celebrated partners across multiple cores). It paints a picture of automation that augments what you’ve already got.