Verint Speakers in October: Today’s Contact Center Decisions Drive Tomorrow’s Success
September 30, 2025
Today’s Decisions that Will Drive Tomorrow’s Contact Center Success
October 1; Destination CRM Webinar
Join ISG Software Research’s Keith Dawson, Director of Research, Customer Experience, and Verint’s Dave Singer, Global Vice President (GVP), Go-to-Market Strategy, at 2 p.m. EST. The contact center has quickly changed. How do you make sense of the rapid technology changes? Is there a way to prioritize the kinds of advancements that deliver measurable outcomes?
In the coming years, AI will redefine contact center roles—shifting them from basic call handling to serving as a strategic pillar within a broader enterprise customer experience (CX) ecosystem. Because contact center leaders have the most experience understanding customers and how they behave, their role will be essential in this new CX-focused future.
This session dives into how choosing the right platform gives you the tools to elevate your capabilities across journey management, knowledge management, and smarter data use to become strategic business drivers—not just of the contact center—but of the entire enterprise.
Mastering Omnichannel: Adapting to Changing Customer Expectations and Technologies
October 8-10; Consero Customer Experience and Contact Center Forum, Litchfield (Phoenix), Arizona
Join Verint’s Ram Swery, GVP, Voice of the Customer Solution Consulting, at 5:30 p.m. local time on the 8th for the general session. This panel, moderated by Swery, will discuss:
- How businesses can future-proof their contact centers by adopting agile technologies and strategies that adapt to shifting customer behaviors and expectations.
- How integrating customer data from various channels allows organizations to gain actionable insights, predict needs, and tailor experiences in real time.
- The role of AI, automation, and analytics in optimizing omnichannel strategies.
- The challenges organizations face when implementing omnichannel strategies, such as integrating legacy systems and training teams for new workflows.
From Zero to AI-Powered Outcomes: Rapid IVA Development
October 22; Partner Master Class Webinar Series
Join Verint’s Amber Nash, Solutions Consultant, at 1 p.m. ET to discover how Verint IVA Studio enables partners to deliver intelligent virtual assistants (IVAs) that drive measurable business impact—fast. This session is tailored for Verint partners looking to elevate their offerings with AI-powered solutions that improve customer experience, reduce operational costs, and accelerate time-to-value. Attendees will see a live demo of Verint’s all-in-one IVA platform, hear real-world success stories, and engage directly with our experts during a live Q&A. Don’t miss this opportunity to learn how to go from concept to customer impact—quickly and effectively.
October 27-29; Planet Hollywood Las Vegas
Join Verint’s Daniel Ziv, GVP, Product and GTM Strategy, AI and Analytics, who will host several executive roundtable discussions:
Tuesday, October 28:
- 1:15 – 2:45 p.m.: Roundtable #1
Title: The Coming Wave of AGI: What It Means for White-Collar Work
- 3:15 – 4:45 p.m. – Roundtable #11
Title: Interoperability of Data Systems for AI
Wednesday, October 29:
- 9:00 – 10:30 a.m. – Roundtable #21
Title: AI for Data-Driven Decision Making
- 11:00 a.m. – 12:30 p.m. – Roundtable #13
Title: Leveraging AI for Real-Time Data Analysis
Want even more insights? Visit www.verint.com.