Verint Speakers in July: Transform Customer + Agent Experiences with AI
June 26, 2025
Bots + Humans in the Contact Center: AI for Your Agents
July 8; International Avaya User Group Webinar
Join Avaya’s Radu Cristea, Product Manager, and Verint’s Daniel Ziv, GVP, Product and GTM Strategy, AI and Analytics, and Josh Feast, VP, GTM and GM Real Time Coaching, at noon ET. The future of customer service is here—and it’s powered by humans and AI. Join Radu, Daniel and Josh for an exclusive webinar as they explore how bots and agents can team up to transform live customer experiences.
Discover how to:
- Deploy AI that understands rapid changes in context and intent
- Help agents handle objections and stay compliant
- Automate the mundane so agents can focus on what matters
- Elevate performance insights to boost satisfaction.
Don’t miss this conversation shaping the next-gen contact center!
Exploring the Future of AI-Driven Analytics: Trends Shaping Tomorrow’s Decisions
July 9; Destination CRM and Verint webinar
Join Verint’s Josh Feast, VP, GTM & GM Real Time Coaching and Daniel Ziv, GVP, Product and GTM Strategy, AI and Analytics at 2 p.m. ET. Explore the hottest trends in AI-driven analytics, as Josh and Daniel dive into how businesses are harnessing AI to transform customer experiences and achieve measurable growth.
Discover how generative AI is enabling personalized content creation at scale, enhancing customer engagement—while smaller, efficient language models are bringing powerful AI tools within reach of companies of all sizes. Learn how real-time analytics allows businesses to respond instantly to customer needs, boosting satisfaction and loyalty.
We’ll also discuss the importance of ethical AI practices and data governance to help ensure trust and compliance, benefiting both companies and their customers.
The KM ROI Challenge: Measuring the Impact of Your Investment
July 15; KMWorld Webinar with Market Logic and Verint
Join Verint’s John Chmaj, Sr. Director, KM Strategy, at 2 p.m. ET. Organizations want to know that their money is well spent. Measuring the ROI of knowledge management (KM) involves identifying key performance indicators, collecting data, and demonstrating the value of KM in concrete terms—including employee productivity, customer satisfaction, and new ideas generated.
Join this webinar to learn from Market Logic and Verint about:
- Best practices for measuring and communicating impact to stakeholders, from productivity gains to research spend reduction.
- Real-world examples of ROI use cases from across the pharmaceutical, retail and consumer-packaged goods industries.
- What are the key business value drivers for organizations using KM in a Support & Service context?
- How and where does knowledge drive business value across support organizations, and how can that value be measured?