Verint Named Contact Center Leader in ISG Buyers Guide
ISG noted that Verint “demonstrated strong customer commitment, transparent ROI frameworks and consistent lifecycle support.”
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Delivering proven, measurable and quick results is vital to Verint’s mission in the customer experience (CX) and employee experience (EX) software field.
ISG, a leading industry analyst tech firm, recently recognized Verint’s strengths in CX and EX automation by naming Verint’s Open Platform an Industry Leader among 33 companies surveyed.
In the recent ISG Buyers Guide™ for Contact Centers, ISG analysts rank Verint at its highest placement in Customer Experience and Leadership positions in TCO/ROI, Manageability, and Validation.
ISG noted that Verint “demonstrated strong customer commitment, transparent ROI frameworks and consistent lifecycle support.” Additionally, Verint was ranked second in Product Experience and Validation, and third in Reliability.
Verint’s ability to demonstrate real outcomes for users of its contact center solutions contributed to its leader status.
This industry analyst firm provides third-party validation of what we’ve known at Verint for years—our customers come first and can see positive outcomes quickly.
Please read the Buyers Guide today to see for yourself what analysts are saying, and contact info@verint.com to learn more about using Verint for your contact center.
For additional perspective from analysts, check out this conversation between Keith Dawson, ISG’s Director of Research and Customer Experience, and Verint’s Global VP of GTM Strategy, Dave Singer, about how today’s decisions drive tomorrow’s success.