BT Group and Verint Strengthen Partnership to Deliver CX Automation Capabilities with Verint Cloud

Organisations working with BT Group and Verint now benefit from even greater opportunities to improve agent and manager capacity, increase revenue, and elevate customer experience.

The deepened partnership ensures that customers of both companies have superior control and choice in selecting and deploying CX Automation solutions.

The solutions provided by Verint and BT Group help customers achieve significant AI business outcomes that include revenue gains, improvement in agent and manager capacity, improved retention and elevated CX.

Mike Pryke-Smith, Verint’s vice president of Strategic Partnerships, EMEA, adds, “Building on our long-standing partnership, BT Group and Verint are making it even easier for joint customers globally to experience tangible, measurable value from their AI investments. Our open platform allows customers to enjoy proven CX Automation and AI tools alongside BT’s telephony infrastructure and managed service, further supporting BT’s position as a market-leading technology integrator.”