Avaya and Verint: Delivering Innovations with Measurable Outcomes

Realizing the Full Potential of AI through Orchestration

One of the most pervasive barriers enterprises are faced with is the fragmentation caused by disconnected systems and data silos, which can block digital transformations and impede AI adoption—and ultimately business growth.

These silos make it difficult for organizations to leverage AI throughout their organization effectively. This is further compounded by the rapid technological advancements in AI and ongoing challenges organizations face integrating AI in their enterprise and within customer service.

Avaya and Verint’s approach to AI is grounded in the belief that the success of customer experience (CX) and employee experience (EX) hinges on breaking down silos and fostering seamless integration and orchestration across all business processes.  Avaya Infinity™ platform enables enterprises to harness the full potential of AI without the constraints of vendor lock-in.

This AI-agnostic approach is a significant differentiator that resonates deeply with customers. Businesses are no longer confined to a single vendor for their AI needs, allowing them to integrate diverse AI solutions seamlessly into Avaya Infinity.

Built to unify fragmented customer experiences, Avaya Infinity equips enterprises to evolve their contact centers into connection centers, strengthening their most important relationships by creating customer experiences through connected channels, connected insights, connected technologies, and connected workflows.

Avaya Infinity orchestrates AI and enterprise applications—unifying AI, applications (such as from Verint) and disparate systems into a single ecosystem to keep businesses agile—to intelligently navigate customer journeys and deliver precise, hyper-personalized and tailored experiences.

This orchestration isn’t just about adding AI and Verint’s bots to the tech stack; it’s about creating a unified ecosystem of applications through workflows where AI and human expertise collaborate to enhance customer and employee outcomes and where enterprises realize value faster. 

Flexible Deployment Matters: Cloud, On Prem, Both

In today’s complex customer experience landscape, Avaya and Verint recognize that enterprises have unique needs when it comes to technology deployment, whether on-premises, in the cloud, or through hybrid environments. This key differentiator excites and is crucial for large enterprises that require connected, tailored solutions to meet their specific needs without being confined to a one-size-fits-all model.

Avaya understands that organizations have heavily invested in integrating applications and streamlining processes beyond the contact center and throughout their enterprise to enhance efficiency, profitability, and loyalty while staying competitive.

By offering robust support across various deployment models, Avaya ensures that organizations can maintain control over their data with on-premises solutions, leverage cloud innovations for scalability and rapid service deployment, or use a blend of both approaches to optimize performance and cost. This flexibility allows organizations to swiftly adapt to changing demands without compromising security or performance, while tailoring their technology to align with strategic goals, existing systems, and data management needs. 

The Perfect Partnership

Avaya’s commitment to orchestrating a secure, unified infrastructure across various environments in combination with its AI-agnostic approach and Verint’s expertise in CX automation fosters a growth mindset, moving beyond cost reduction to value creation and connection centers.

Enterprises are empowered to thrive in an ever-evolving technological landscape, shifting the focus from reactive operations to proactive engagement, achieving the agility and personalization necessary for meaningful customer connections, driving satisfaction and loyalty.

Learn more about Avaya Infinity and read what others have to say—including Verint and leading research firms—on how Avaya Infinity empowers enterprises to reimagine traditional contact centers, transforming fragmented experiences into authentic connections that nurture relationships and build loyalty.

Email: dotto@avaya.com

LinkedIn: https://www.linkedin.com/company/avaya/

X: https://x.com/avaya

Website: https://www.avaya.com