Verint Open Platform
Our cloud-native open platform with data and artificial intelligence at the core increases CX Automation and delivers AI business outcomes, now.
Verint Open Platform increases CX automation
Verint delivers AI business outcomes. Now.
AI Business Outcomes from Verint Customers
$10M Saved
A bank contained 10M interactions (80% containment rate) through AI-driven self-service with Verint IVA.
$3M More in Sales
A healthcare brand used the Exact Transcription Bot to achieve 90% transcription accuracy, leading to a $3M boost in sales.
+39 NPS
A mortgage lender increased its net promoter score from +3 to +39 through real-time agent coaching with Verint Coaching Bot.
What our customers think of the Verint Platform
Wayfair
“This is differentiator for us, with Verint being such an open platform, it helps us move the business fast and forward.”
Prasanna Chand, Global Service Analytics and Third-Party Technology Enablement, Wayfair
Louisiana Blue
“The beauty of the Verint platform, it’s doing it for you. It doesn’t matter if I have 20,000 interactions or 20 million interactions. The platform scales beautifully, and it lets me do it from whichever layer I want to.”
Mattias Liljeberg, Manager, IT Telecom Team, Louisiana BCBS
Qualfon
“The Verint openness… has allowed us, within the BPO world of different clients, to deliver whichever type of account that our client has.”
Eric Bigelow, and I’m the Workforce and Systems Manager, Qualfon
SugarCRM
“When I think of Verint, I think of the flexibility of the platform… You can make it exactly what you need to be successful with your business and successfully serve your customers.”
Alex Nassi, Digital CX Operations Director, SugarCRM
ISG Research: Contact Center Advanced Buyers Guide
Contact center technology has evolved to meet the growing needs of today’s customer. Leading brands use data and AI as a foundation to drive a superior customer experience while lowering costs.
To better understand the critical capabilities required in the contact center and see why Verint was named a leader in the market, read the ISG Research™ Contact Center Advanced Buyers Guide now.
The critical need for an Open Platform
Turn your contact center into a data-driven operation
Contact center innovation at your pace
Recognized as best-in-class by your peers
CX beyond contact center operations
Frequently asked questions about Verint Open Platform
Traditional solutions often feel fragmented and reactive. This customer engagement platform unifies key functions—customer data, analytics, and workforce optimization—into one responsive ecosystem. Teams no longer juggle multiple tools but instead leverage integrated AI insights to anticipate customer needs. The approach transforms service from a chore into a proactive, engaging experience.
Automation here feels intelligent, not mechanical. Advanced AI learns with each interaction, refining responses and anticipating inquiries. Routine tasks shift to Verint Intelligent Virtual Assistant, while human agents devote energy to complex, emotionally nuanced issues. Customers benefit from quicker resolutions and more empathetic service.
Today’s customers hop between channels, and this solution keeps up effortlessly. Every voice call, chat, email, SMS, or social message funnels into one streamlined view. AI-driven routing ensures the right resource tackles each issue, while real-time analytics highlight areas for improvement. It’s a unified, channel-agnostic approach that eliminates disconnects.
Engaged employees mean happier customers. This platform optimizes staffing, helping managers align the right skill sets with incoming demand. Transparent metrics, tailored coaching, and timely feedback help agents feel supported and valued. As a result, service quality rises and employee satisfaction climbs.
There’s no need to rip and replace. Open APIs and pre-built connectors ensure seamless integration with current systems. Your existing CRM, communication tools, and analytics can easily sync, avoiding major operational shifts. The outcome: a more powerful, cohesive ecosystem that preserves past investments and accelerates value.
It supports phone, chat, email, SMS, social media, and more. Interactions flow together for a consistent customer narrative, no matter the medium. Agents gain a unified perspective, preventing message repetition or confusion. Customers feel understood and respected, regardless of where they reach out.
Intelligence is woven right in. AI-powered chatbots can streamline routine tasks, while predictive analytics and automated workflows improve accuracy and speed. Freed from repetitive duties, agents can focus on empathetic, value-added conversations. The result is smoother operations, happier customers, and more human interactions overall.
Absolutely, and it does so elegantly. The platform forecasts demand, automates scheduling, and monitors real-time adherence. Managers stay agile, aligning staffing with fluctuating needs, and agents enjoy balanced workloads and fair shifts. Everyone’s productivity and satisfaction levels rise, translating into better customer experiences.
Many sectors thrive—financial services, healthcare, retail, and telecom all see gains. Banks deliver tailored guidance, healthcare providers streamline patient inquiries, and retailers ensure consistent omnichannel shopping journeys. Verint solutions can adapt to unique industry needs, strengthening customer trust and loyalty. Wherever personalized engagement matters, it makes a substantial difference.
