Get a complete view of customer satisfaction with sentiment analysis
Customer surveys are a great tool to capture feedback and evaluate your customer satisfaction, but they don’t provide a complete picture. Understanding what your customers think and feel in your interactions is key to driving change. Incorporating sentiment analysis enables you to identify, quantify, and study the drivers of positive or negative opinions that customers express during interactions.
Download the executive perspective, “Moving Beyond Surveys by Automating Customer Sentiment Analysis” to learn how to:
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