Sentiment Analysis Executive Perspective
Moving Beyond Surveys by Automating Customer Sentiment Analysis
Get a complete view of customer satisfaction with sentiment analysis
Customer surveys are a great tool to capture feedback and evaluate your customer satisfaction, but they don’t provide a complete picture. Understanding what your customers think and feel in your interactions is key to driving change. Incorporating sentiment analysis enables you to identify, quantify, and study the drivers of positive or negative opinions that customers express during interactions.
Download the executive perspective, “Moving Beyond Surveys by Automating Customer Sentiment Analysis” to learn how to:
- Achieve a holistic view of customer sentiment with automation
- Calculate customer sentiment
- Understand sentiment reports
Complete the form to get your free, high-level overview of sentiment analysis and why it matters.
Access the Best Practice Guide
Thank You
The resource you requested is on the way, Sentiment Analysis Executive Perspective. Keep an eye on your inbox! We are sending a link to the asset to your business email address provided on the previous page.
In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands build enduring customer relationships by connecting, work, data and experiences efficiently.