Best Practice Guides

Sentiment Analysis Executive Perspective

Moving Beyond Surveys by Automating Customer Sentiment Analysis

Get a complete view of customer satisfaction with sentiment analysis

Customer surveys are a great tool to capture feedback and evaluate your customer satisfaction, but they don’t provide a complete picture. Understanding what your customers think and feel in your interactions is key to driving change. Incorporating sentiment analysis enables you to identify, quantify, and study the drivers of positive or negative opinions that customers express during interactions.

Download the executive perspective, “Moving Beyond Surveys by Automating Customer Sentiment Analysis” to learn how to:

  • Achieve a holistic view of customer sentiment with automation
  • Calculate customer sentiment
  • Understand sentiment reports

Complete the form to get your free, high-level overview of sentiment analysis and why it matters.

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