Case Study

Latin American Insurance Giant, Bradesco, Realizes Major Cost and Quality Improvements with Verint Speech Analytics – Portuguese

With approximately 20 million customers, Bradesco Seguros is one of the largest insurance companies in Brazil and Latin America. Bradesco selected Verint Speech Analytics as part of a four-year effort to transform its contact center. Since, Bradesco has seen significant improvements in average handle time and customer satisfaction (as evidenced by higher NPS). Prior to implementing Verint Speech Analytics, Bradesco, which typically receives more than a million calls per month, was only able audit four calls per operator per month. Now, thanks to Verint Speech Analytics, Bradesco can audit 100% of calls while reducing the number of operators required—resulting in significant time and cost savings.