Analyst Report

Verint Engage 2023: Generative AI Already Generating ROI

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IDC’s Perspective on Verint Open CCaaS and Generative AI

Verint has doubled down on its strategy of providing an open, integrated, and comprehensive platform for customer engagement. With its Open CCaaS announcement, Verint also committed to an open strategy regarding generative AI and large language models, enabling customers to leverage not only proprietary Verint models but also open source and commercially available machine learning models.

Download this report to learn Verint’s AI announcements and read customer stories from organizations that are using existing and new AI capabilities to generate ROI.

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