Analyst Report

Verint Engage 2023: Generative AI Already Generating ROI

Report by:

IDC’s Perspective on Verint Open CCaaS and Generative AI

Verint has doubled down on its strategy of providing an open, integrated, and comprehensive platform for customer engagement. With its Open CCaaS announcement, Verint also committed to an open strategy regarding generative AI and large language models, enabling customers to leverage not only proprietary Verint models but also open source and commercially available machine learning models.

Download this report to learn Verint’s AI announcements and read customer stories from organizations that are using existing and new AI capabilities to generate ROI.

Download now

* indicates a required field

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, Verint Engage 2023: Generative AI Already Generating ROI. Keep an eye on your inbox! We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands build enduring customer relationships by connecting, work, data and experiences efficiently.