Verint Engage 2023: Generative AI Already Generating ROI
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IDC’s Perspective on Verint Open CCaaS and Generative AI
Verint has doubled down on its strategy of providing an open, integrated, and comprehensive platform for customer engagement. With its Open CCaaS announcement, Verint also committed to an open strategy regarding generative AI and large language models, enabling customers to leverage not only proprietary Verint models but also open source and commercially available machine learning models.
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