Webinar

Verint Master Class: How to Create a Better Contact Center Agent Experience

The goal of a contact center is to make life easier for your customers, of course. But how do you improve the contact center agent experience?

In this Master Class, Verint experts discuss how improving agent efficiency leads to a better customer experience, and better outcomes for your contact center as a whole, including:

  • How to reduce workforce attrition and improve agent efficiency through AI-powered automation
  • How bots improve workflows and make life easier for live agents
  • How to use real-time coaching and data insights in your contact center

Register now and watch the on-demand webinar.

Speakers

Jason Valdina

Jason Valdina
Sr. Director, Go-To-Market Strategy
Verint

 

Joshua Feast

Joshua Feast
General Manager of AI Coaching
Verint

Josh Ballard
Manager, Content Marketing
Verint

 

Watch Now

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