Experience Management – FedRAMP Edition

The Federal Risk and Authorization Management Program (FedRAMP) is a U.S. government program that utilizes a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services.

FedRAMP authorization certifies that an organization and its products have:

• Implemented all applicable federal information security controls.
• Completed an audit by an authorized Third-Party Audit Organization (3PAO) and ongoing audits to ensure compliance.
• Obtained approval by the federal Joint Authorization Board (JAB) that its solutions meet appropriate federal standards.

Delivering great experiences to citizens gets more important every year — and more challenging to achieve.

Channel expansion and journey complexity are colliding with higher citizen expectations, putting agencies in a difficult spot.

Verint allows you to extract insight from massive data sets to create differentiated experiences and strengthen engagements while working with limited resources and strict security requirements.

With Verint Experience Management – FedRAMP Edition, you can:

• Build enduring citizen relationships that boost loyalty and trust.
• Take a holistic approach to experience by integrating data across digital, physical, and contact center touchpoints.
• Go beyond surveys to gain insights from all experiences and inputs — unstructured text and speech, transcripts and behavioral data.
• Use artificial intelligence, machine learning, and predictive analytics to coordinate smarter, faster decisions across the organization.

Through our relationship with TTEC, Verint XM solutions are also StateRAMP authorized, enabling states to take advantage of a common method for verification of cloud security.

StateRAMP is built on the National Institute of Standards and Technology Special Publication 800-53 Rev. 4 framework, modeled in part after FedRAMP, and based on a “complete once, use many” concept that saves time and reduces costs for both service providers and governments. Like FedRAMP, StateRAMP relies on FedRAMP Authorized 3PAOs to conduct assessments.

With StateRAMP, Procurement Officials, Privacy Officers, and Information Security Officers can be confident that government-selected third-party providers using or offering SaaS solutions that processes, stores, and/or transmit government data including PII, PHI, and/or PCI, meet and maintain the government’s published cybersecurity policies.