Preparing for the Future of WFM in 2025
Managing the staffing needs of today’s increasingly complex contact center environments can be challenging without the proper tools. Workforce management (WFM) must evolve to support remote work, activity-based workspaces, and the integration of omni-channel operations. In this webinar, we will discuss issues such as:
- Having a holistic, omni-channel view and how the increase of one channel impacts the others.
- Expanding employee self-service options beyond schedule adjustments to include wellness breaks and additional benefits.
- Providing all employees with equal access to the tools they need to succeed, regardless of whether they work remotely or in the office.
Register now and watch the on-demand webinar to discover how to break free from the constraints of traditional WFM and unlock greater efficiency.
Speaker
Trudy Cannon
Senior Director – GTM Strategy, Workforce Engagement Management Solutions
Verint
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