The Era of CX Automation Has Begun: Helen Yu’s Key Takeaways from Verint Engage 2025

We’ve all heard the hype about AI and how it’s going to transform everything—which it will. But here’s the truth: AI isn’t useful if it’s just a buzzword or experiment. AI becomes truly valuable when it delivers business outcomes, cost savings, and elevated experiences.

For many, AI has become an unwinnable marathon. Outcomes two years from now? The landscape will look totally different then.

The winners in CX Automation are rethinking how they create value for customers quickly while building stronger, faster, and more measurable operations.

At some point, theory must meet reality: stronger means outcomes that matter. Faster means immediate impact. Measurable means tracking what drives value.

Read what Helen Yu, tech expert and host of CXO Spice podcast, has to say about Verint’s approach to AI.

Check it out.