News! Dialpad and Verint Partner to Resell Enterprise-Grade Workforce Management Integration
October 22, 2025
Today Dialpad announced a reseller partnership with Verint to bring enterprise-grade workforce management (WFM) to customers across industries.
Under the agreement, Dialpad will offer two options: Dialpad WFM, designed for small to mid-size contact centers who want a fast, native solution, and Verint’s market-leading Workforce Management, purpose-built for large, complex operations.
Together, the offerings give customers the freedom to choose the right-fit scheduling, adherence, and compliance capabilities, all powered by Dialpad’s AI-driven cloud communications platform. The integration ensures real-time schedule adherence and workforce visibility for large-scale contact centers.
The Verint integration enables Dialpad to provide a truly enterprise-grade workforce management solution for global contact centers.
For example, a financial services provider with thousands of agents across multiple regions can rely on Verint to ensure compliance with local labor laws, while Dialpad’s real-time agent status updates feed directly into Verint. Managers gain accurate visibility across geographies, agents have more flexibility to adjust schedules through Verint’s TimeFlex Bot, and the organization benefits from both regulatory peace of mind and a more engaged, productive workforce.
As part of the partnership, Dialpad and Verint co-developed an integration that allows agent status updates from Dialpad to flow directly into Verint Open Platform, giving managers up-to-the-minute visibility, eliminating manual entry, and enabling smarter scheduling.
Key Benefits
- Choice of WFM: Dialpad or Verint, depending on scale and complexity
- Real-time sync: Agent availability instantly reflected in Verint
- Automation: Continuous updates replace manual entry
- Stronger adherence: Managers see clear schedule alignment
- Enterprise-ready: Scales without disrupting existing Verint workflows.