Ring Central
RingCX is an AI-powered contact center that enables companies of all sizes to modernize their operations and provide a superior level of service across channels.
Why partner with RingCentral
RingCX customers have access to best-in-class Workforce Engagement Management (WEM) and CX automation through two powerful integrations:
- Calabrio ONE is the official WEM solution for RingCX, giving contact center teams the full Calabrio ONE suite in the cloud — offering OEM for Quality Management, AI-Powered Analytics, and Workforce Management.
- Verint for RingCX extends those capabilities further, offering industry-leading WEM and CX automation tools designed to address a broad range of sophisticated use cases for more complex contact center environments.
Together, these integrations ensure RingCX customers have the flexibility to choose the right solution for their needs, whether they’re looking for an out-of-the-box WEM experience or a more advanced, tailored approach.