Agendas
Activating this element will cause content on the page to be updated.
EMEA User Forums 2026
Power Performance with Verint EMEA User Forums
At Verint’s EMEA User Forums, you’ll discover a dynamic space designed to inspire innovation and empower growth. These virtual events hosted on Teams bring together a vibrant community of professionals to share best practices, tackle real-world challenges, and explore new ways to succeed in today’s evolving contact centre and back-office environments.
Connect with peers, gain insights from Verint experts on the latest functionalities and strategies, and hear first-hand how customers are transforming their operations – driving success, overcoming obstacles, and elevating both employee and customer engagement, all by getting the most out of their solutions.
Don’t miss the opportunity to join, engage, and transform to shape the future of your organisation.
Tuesday 22nd September
Communities – 10:00 – 12:00 (BST) / 11:00 – 13:00 (CEST)
Channel Automation & Knowledge Management – 13:00 – 15:00 (BST) / 14:00 – 16:00 (CEST)
Wednesday 23rd September
Verint Workforce Management – 10:00 – 12:00 (BST) / 11:00 – 13:00 (CEST)
Operations Manager – 13:30 – 15.30 (BST) / 14:30 – 16:30 (CEST)
Calabrio Workforce Management – 13:00 – 15:00 (BST) / 14:00 – 16:00 (CEST)
Thursday 24th September
CX Analytics – 10:00 – 12:00 (BST) / 11.00 – 13.00 (CEST)
Quality Management – 13:00 – 15:00 (BST) / 14:00 – 16:00 (CEST)
Why Attend? Your Key Benefits
1. Connect with Your Community
Engage with fellow users, industry professionals, and Verint experts. Build valuable connections, exchange ideas, and learn from shared experiences across the network.
Engage with fellow users, industry professionals, and Verint experts. Build valuable connections, exchange ideas, and learn from shared experiences across the network.
2. Unlock Practical Insights
Explore proven approaches and innovative strategies for tackling challenges in contact centres and back-office operations. Gain ideas you can apply to drive measurable results.
3. Stay Informed with Expert Guidance
Get the latest updates, product insights, and recommendations directly from Verint specialists. Discover new ways to maximise value and support your operational goals.
4. Be Inspired by Customer Success
Learn how organisations are using Verint solutions to enhance performance, empower employees, and create exceptional customer experiences through real-world success stories.
5. Help Shape What’s Next
Share ideas, collaborate with peers, and contribute to a community committed to innovation and continuous improvement. Together, drive meaningful change and help influence the future of your organisation.
Join
Become part of a community where ideas and expertise come together.
Engage
Connect, share, and collaborate to spark meaningful conversations.
Transform
Turn insights into action and drive measurable outcomes in your organisation.
Communities Agenda
Discover new ways to enhance your Verint Community solution in this interactive session.
- Welcome & Introductions
- Partner Presentation: 4Roads discuss their latest updates
- Customer Spotlight: Macmillan share their success story
- Verint Updates: Live session with Verint expert Pablo Castillo
- Round Table: Hot topics from customers
- Wrap-Up and Key Takeaways
Operations Manager Agenda
Learn how to make the most of Verint Operations Manager in this collaborative session.
- Welcome and Introductions
- What’s new in OM
- Work Allocation Bot – Customer Story
- Self Service Email Integration – Customer Story
- Ask the Expert
CX Analytics Agenda
If you are an analyst or business user with a passion for insights, this session is for you. Designed for Verint Speech, Text, and Data Insights users, and now welcoming Calabrio CI and Analytics users, this forum brings together experienced professionals and newer users to share best practices, explore capabilities, and deepen their understanding of Verint’s CX Analytics solutions.
Covering Analytics applications and Analytics Bots, the session will focus on real-world use cases. Whether you are looking to refine existing workflows or uncover new insights, this forum provides an opportunity to connect, learn, and achieve faster, stronger outcomes.
- Welcome & Introductions
- Customer Case Study: Customer success story, turning data into outcomes
- Customer & Consulting User Panel: Live Interactive panel discussion – the power of combined analysts’ minds
- Interactive Hands-on: Live hands-on session with Verint specialist.
- Breakout Rooms with Feature Spotlight sessions
- Wrap-Up & Key Takeaways: Summary of key takeaways & how to stay connected.
Channel Automation & Knowledge Management Agenda
Uncover innovative ways to leverage automation and knowledge management to streamline processes and elevate customer experience.
Verint Workforce Management Agenda
Take a closer look at workforce planning and scheduling techniques that empower employees and drive productivity.
Quality Management Agenda
Discover fresh approaches to Quality Management and automation, unlocking new ways to enhance compliance and streamline processes.
Calabrio Workforce Management Agenda
Agenda coming soon.
Communities Agenda
Discover new ways to enhance your Verint Community solution in this interactive session.
- Welcome & Introductions
- Partner Presentation: 4Roads discuss their latest updates
- Customer Spotlight: Macmillan share their success story
- Verint Updates: Live session with Verint expert Pablo Castillo
- Round Table: Hot topics from customers
- Wrap-Up and Key Takeaways
Operations Manager Agenda
Learn how to make the most of Verint Operations Manager in this collaborative session.
- Welcome and Introductions
- What’s new in OM
- Work Allocation Bot – Customer Story
- Self Service Email Integration – Customer Story
- Ask the Expert
CX Analytics Agenda
If you are an analyst or business user with a passion for insights, this session is for you. Designed for Verint Speech, Text, and Data Insights users, and now welcoming Calabrio CI and Analytics users, this forum brings together experienced professionals and newer users to share best practices, explore capabilities, and deepen their understanding of Verint’s CX Analytics solutions.
Covering Analytics applications and Analytics Bots, the session will focus on real-world use cases. Whether you are looking to refine existing workflows or uncover new insights, this forum provides an opportunity to connect, learn, and achieve faster, stronger outcomes.
- Welcome & Introductions
- Customer Case Study: Customer success story, turning data into outcomes
- Customer & Consulting User Panel: Live Interactive panel discussion – the power of combined analysts’ minds
- Interactive Hands-on: Live hands-on session with Verint specialist.
- Breakout Rooms with Feature Spotlight sessions
- Wrap-Up & Key Takeaways: Summary of key takeaways & how to stay connected.
Channel Automation & Knowledge Management Agenda
Uncover innovative ways to leverage automation and knowledge management to streamline processes and elevate customer experience.
Verint Workforce Management Agenda
Take a closer look at workforce planning and scheduling techniques that empower employees and drive productivity.
Quality Management Agenda
Discover fresh approaches to Quality Management and automation, unlocking new ways to enhance compliance and streamline processes.
Calabrio Workforce Management Agenda
Agenda coming soon.
Registration
Please note, you will need to submit an individual registration form for each User Forum session you would like to attend.
†If we know of you from our business directory we will prepopulate the form for you.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank You
Thank you for registering for our September 2026 User Forums. Please note, if you would like to attend more than one session, you will need to register for each forum separately.
You will shortly receive a confirmation email of your registration. The joining links will be shared in a separate email 24 hours before each session, so please do use the calendar button in the confirmation email to block out your diary.
