From Request to Resolution: Intelligent Virtual Assistants for Public Sector Agencies

For years, public sector teams have faced the same challenge: delivering better services with shrinking resources. Now here’s a gamechanger. AI-powered Intelligent Virtual Assistants (IVAs), proven in the enterprise world, are now available to government agencies ready to modernize service delivery without major system overhauls.

Hear from Andy Hoare from South Staffordshire Council and Verint’s David Moody and Jacob Murray-White for a practical look at what IVA and agentic AI are, and how public sector agencies can adopt them safely and confidently.

In this webinar, we’ve shared real-life public sector IVA use cases, with an exclusive glimpse into South Staffordshire Council’s ongoing journey to implementing IVA. Watch now and discover how IVAs can help public sector teams:

• Deliver personalized, self-service support across voice and digital service channels.
• Reduce call volumes, so staff can focus on higher, human-centric workvalue and focus on humancentric work.
• Boost resident satisfaction while keeping operational costs in check.

If you’re curious about AI in government, have concerns, or simply want to understand what’s possible right now, this webinar will give you clarity and practical next steps.

Speakers:

Andy Hoare
Assistant Director Business Transformation & Digital Technology Digital Services
South Staffordshire Council

David Moody
VP & GM, Verint Case Management & Citizen Engagement
Verint

Jacob Murray-White
Director, GTM Strategy, Verint Intelligent Virtual Assistants
Verint