Agendas
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Engage on the Road 2026
Engage on the Road 2026
Kuala Lumpur – 13th August, Thursday
Singapore – 18th August, Tuesday
Hong Kong – 20th August, Thursday
Melbourne – 25th August, Tuesday
Sydney – 27th August, Thursday
Brisbane – 1st September, Tuesday
About
Verint Engage on the Road is the region’s premier customer engagement conference designed to help you perfect your organisation’s customer engagement strategy, uncover the truth behind AI in CX and turn it into AI business outcomes NOW.
With sessions designed for contact centres, back offices, customer experience, and operations, Engage on the Road has been curated to deliver the insights and inspiration you need to get maximum value from your Verint platform. From team leaders to managers and executives, there’s something valuable for every level of your organisation.
This year’s event marks an exciting milestone — your first opportunity to hear directly from Verint about what’s new, what’s next, and what it means for you. Get an exclusive look at the new Verint, the combined power of the Verint and Calabrio portfolio, and a first-hand view of the product roadmap from the experts building it. Register today to secure your seat.
What to Expect
- The Truth Behind AI in CX: Join our local Verint experts as they cut through the noise and share what AI in CX actually looks like in practice — and how it can deliver real, measurable outcomes for your organisation
- The New Verint: Discover the combined power of the Verint and Calabrio portfolio, and what the unified platform means for your CX strategy
- Roadmap & What’s Next: Get an exclusive first look at where the platform is heading, with practical insights into how upcoming innovations can benefit your business
- Networking & Post-Event Drinks: Connect with industry peers and your local Verint experts over drinks and canapés — and leave with the connections and clarity to move your CX strategy forward
Featured Speakers
More speakers to be announced — watch this space
Luey Fang 方俊雄
Secretary General, Service Outsourcing Development Committee
China Customer Contact Center
📍 Speaking in: Hong KongShivanu Shukla
Senior Vice President
Twimbit
📍 Speaking in: Kuala Lumpur & SingaporeAdy Meretz
President, APAC
VerintManish Shah
VP, Southeast Asia & India
VerintMartyn Riddle
VP, Marketing, APAC – VerintMatty Kaffeman
VP, North Asia & Japan
VerintMichael Stelzer
VP, Australia & New Zealand
VerintAndy Hardy
Director- GTM Strategy, APAC
VerintKate Zawerucha
Director, GTM Strategy, APAC
Verint
W Hotel, Kuala Lumpur – 13th August, Thursday
🕒 10:00 – Registration
🕒 10:30 – Opening Address
🕒 10:45- Market Perspectives & Future Outlook
Shivanu will share expert perspectives on the evolving CX landscape across Southeast Asia, drawing on his extensive experience in AI-driven transformation and customer engagement technologies.
In this session, he will unpack key regional trends in AI adoption and how organizations are leveraging innovation to reshape customer experiences and drive competitive advantage.
Attendees will also gain early insights from Twimbit’s upcoming AI-CX market landscape research, offering actionable intelligence for future-ready CX strategies.
Speaker: Shivanu Shukla, Senior Vice President, Twimbit
🕒 11:30 – Break
🕒 12:00 – Building the Future with Verint
🕒 12:45 – Networking Lunch
🕒 13:45 – Customer Experience in Action
🕒 14:30 – Event Close
Pan Pacific, Singapore – 18th August, Tuesday
🕒 12:00 – Lunch & Registration
🕒 13:00 – Opening Address
🕒 13:15 – Market Perspectives & Future Outlook
Shivanu will share expert perspectives on the evolving CX landscape across Southeast Asia, drawing on his extensive experience in AI-driven transformation and customer engagement technologies.
In this session, he will unpack key regional trends in AI adoption and how organizations are leveraging innovation to reshape customer experiences and drive competitive advantage.
Attendees will also gain early insights from Twimbit’s upcoming AI-CX market landscape research, offering actionable intelligence for future-ready CX strategies.
Speaker: Shivanu Shukla, Senior Vice President, Twimbit
🕒 14:00 – Break
🕒 14:30 – Building the Future with Verint
🕒 15:15 – Customer Experience in Action
🕒 16:00 – Networking Drinks & Canapes
🕒 17:30 – Event Close
Rosewood, Hong Kong – 20th August, Thursday
🕒 12:30 – Lunch & Registration
🕒 13:45 – Opening Address
🕒 14:00 – Market Perspectives & Expert Insights
Luey, a veteran of the industry, brings over 30 years of hands-on experience across customer service and contact center transformation.
In this session, he will share real-world insights from large-scale research across Chinese enterprises on AI adoption in contact centers, highlighting both the gains and challenges from the enterprise user perspective, alongside his own journey as a former Verint customer navigating transformation.
Attendees can look forward to thought-provoking perspectives on the future of AI in CX, including how AI amplifies human capability, reshapes competitive advantage, and elevates the importance of trust, creativity, and human connection in an increasingly automated world.
Speaker: Luey Fang, Secretary-General of the China Customer Contact Center Service Outsourcing Development Committee
🕒 14:45 – Break
🕒 15:00 – Building the Future with Verint
🕒 15:45 – Customer Experience in Action
🕒 16:30 – Networking Drinks & Canapes
🕒 18:00 – Event Close
Queens & Collins, Melbourne – 25th August, Tuesday
🕒 12:00 – Lunch & Registration
🕒 13:00 – Opening Address
🕒 13:10 – Market Perspectives & Future Outlook
🕒 15:00 – Break
🕒 15:30 – Building the Future with Verint
🕒 16:50 – Closing Address
🕒 17:00 – Networking Drink & Canapes
🕒 19:00 – Event Close
Fullerton Hotel, Sydney – 27th August, Thursday
🕒 12:00 – Lunch & Registration
🕒 13:00 – Opening Address
🕒 13:10 – Market Perspectives & Future Outlook
🕒 15:00 – Break
🕒 15:30 – Building the Future with Verint
🕒 16:50 – Closing Address
🕒 17:00 – Networking Drink & Canapes
🕒 19:00 – Event Close
Rivershed West, Brisbane – 1st September, Tuesday
🕒 12:00 – Lunch & Registration
🕒 13:00 – Opening Address
🕒 13:10 – Market Perspectives & Future Outlook
🕒 15:00 – Break
🕒 15:30 – Building the Future with Verint
🕒 16:50 – Closing Address
🕒 17:00 – Networking Drink & Canapes
🕒 19:00 – Event Close
W Hotel, Kuala Lumpur – 13th August, Thursday
🕒 10:00 – Registration
🕒 10:30 – Opening Address
🕒 10:45- Market Perspectives & Future Outlook
Shivanu will share expert perspectives on the evolving CX landscape across Southeast Asia, drawing on his extensive experience in AI-driven transformation and customer engagement technologies.
In this session, he will unpack key regional trends in AI adoption and how organizations are leveraging innovation to reshape customer experiences and drive competitive advantage.
Attendees will also gain early insights from Twimbit’s upcoming AI-CX market landscape research, offering actionable intelligence for future-ready CX strategies.
Speaker: Shivanu Shukla, Senior Vice President, Twimbit
🕒 11:30 – Break
🕒 12:00 – Building the Future with Verint
🕒 12:45 – Networking Lunch
🕒 13:45 – Customer Experience in Action
🕒 14:30 – Event Close
Pan Pacific, Singapore – 18th August, Tuesday
🕒 12:00 – Lunch & Registration
🕒 13:00 – Opening Address
🕒 13:15 – Market Perspectives & Future Outlook
Shivanu will share expert perspectives on the evolving CX landscape across Southeast Asia, drawing on his extensive experience in AI-driven transformation and customer engagement technologies.
In this session, he will unpack key regional trends in AI adoption and how organizations are leveraging innovation to reshape customer experiences and drive competitive advantage.
Attendees will also gain early insights from Twimbit’s upcoming AI-CX market landscape research, offering actionable intelligence for future-ready CX strategies.
Speaker: Shivanu Shukla, Senior Vice President, Twimbit
🕒 14:00 – Break
🕒 14:30 – Building the Future with Verint
🕒 15:15 – Customer Experience in Action
🕒 16:00 – Networking Drinks & Canapes
🕒 17:30 – Event Close
Rosewood, Hong Kong – 20th August, Thursday
🕒 12:30 – Lunch & Registration
🕒 13:45 – Opening Address
🕒 14:00 – Market Perspectives & Expert Insights
Luey, a veteran of the industry, brings over 30 years of hands-on experience across customer service and contact center transformation.
In this session, he will share real-world insights from large-scale research across Chinese enterprises on AI adoption in contact centers, highlighting both the gains and challenges from the enterprise user perspective, alongside his own journey as a former Verint customer navigating transformation.
Attendees can look forward to thought-provoking perspectives on the future of AI in CX, including how AI amplifies human capability, reshapes competitive advantage, and elevates the importance of trust, creativity, and human connection in an increasingly automated world.
Speaker: Luey Fang, Secretary-General of the China Customer Contact Center Service Outsourcing Development Committee
🕒 14:45 – Break
🕒 15:00 – Building the Future with Verint
🕒 15:45 – Customer Experience in Action
🕒 16:30 – Networking Drinks & Canapes
🕒 18:00 – Event Close
Queens & Collins, Melbourne – 25th August, Tuesday
🕒 12:00 – Lunch & Registration
🕒 13:00 – Opening Address
🕒 13:10 – Market Perspectives & Future Outlook
🕒 15:00 – Break
🕒 15:30 – Building the Future with Verint
🕒 16:50 – Closing Address
🕒 17:00 – Networking Drink & Canapes
🕒 19:00 – Event Close
Fullerton Hotel, Sydney – 27th August, Thursday
🕒 12:00 – Lunch & Registration
🕒 13:00 – Opening Address
🕒 13:10 – Market Perspectives & Future Outlook
🕒 15:00 – Break
🕒 15:30 – Building the Future with Verint
🕒 16:50 – Closing Address
🕒 17:00 – Networking Drink & Canapes
🕒 19:00 – Event Close
Rivershed West, Brisbane – 1st September, Tuesday
🕒 12:00 – Lunch & Registration
🕒 13:00 – Opening Address
🕒 13:10 – Market Perspectives & Future Outlook
🕒 15:00 – Break
🕒 15:30 – Building the Future with Verint
🕒 16:50 – Closing Address
🕒 17:00 – Networking Drink & Canapes
🕒 19:00 – Event Close
Registration
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