Hot Takes on AI-Powered QM

How are contact centers and back-office teams adapting their quality management (QM) strategies in the age of AI and automation? Join us as we reveal key findings from our latest survey, unpacking how teams are balancing manual and automated evaluations, what priorities matter most, and how AI is being introduced into quality programs.

In this 45-minute on-demand webinar, we’ll explore:

• Top challenges and goals in today’s QM landscape
• Trends in automation, evaluation coverage, and coaching
• Practical steps to evolve your QM approach in 2025 and beyond

Whether you’re relying on manual techniques, automation, or already leveraging AI, this webinar offers practical insights and peer benchmarks to guide your next steps.