Webinar

AI-Powered Quality: The Next Generation of Quality Programs

Ensuring top-notch quality in contact centers is more critical than ever.  AI-powered quality programs are already helping leading brands to automate their micro workflows and drive real outcomes such as:

  • $6 million savings through automation
  • 32% increase in supervisor capacity
  • 5 point increase in NPS scores

What if you could deploy AI easily without the pain of developing new workflows and managing a time-consuming technology project?

Watch this on-demand webinar to find out how you can start your AI journey easily and start seeing results within 30 days.

You’ll learn how to augment your existing quality program to enhance form building, monitoring, evaluating, and contact center performance. Discover how quality data can help deliver critical KPIs, improve management workflows (e.g., dispute resolution, supervisor-delivered coaching), and enable the creation of a comprehensive agent-skills database.

Speakers

Nicole Nevulis

Nicole Nevulis
Senior Director, GTM Strategy
Verint

Réka Sarudi

Réka Sarudi
Senior Content Marketing Manager
Verint

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