24th July 2025
Melrose Arch, Johannesburg
24 July, 2025
Join us for the second edition of our annual event, Engage on the Road South Africa at the Marriott Hotel Melrose Arch, Johannesburg. This event is designed for customers and senior customer engagement professionals interested in the latest AI solutions for Contact Centres which can help enhance Customer Experience (CX).
What to Expect:
- Engaging Sessions: Join our CX specialists as they share their insights, experiences, and innovative ideas on connecting silos and unifying channels.
- Discover Automation Benefits: Learn how automating your CX workflows can deliver significant ROI by reducing operating costs and elevating CX.
- Verint Platform: Explore how the platform can harness data and AI to achieve significant cost reductions and elevate customer experience, with results visible in weeks rather than months.
- Customer Success Stories: Hear firsthand how Verint customers achieve remarkable AI Business Outcomes, Now.
Don’t miss this opportunity to connect, learn, and transform your CX strategies!
Speakers
John Sanei
The World's Top 5th Futurist, 5x Best-selling Author, Keynote Speaker on Human-A.I DynamicsJohn Sanei is ranked as the World’s Top 5th Futurist for 2025, and is an international keynote speaker on Human-AI Dynamics. With 11 books to his name – 5 of them best-sellers – John helps Fortune 100 companies, governments, and royal families rethink the future and navigate human-AI dynamics.
Steve Bell
VP Solutions Consulting EMEA, VerintSteve leads the Verint’s Solutions Consulting Team. This expert group is a powerhouse of knowledge, supporting and advising customers on how the broad portfolio of Verint solutions can help their organisations enhance customer loyalty, increase revenue, mitigate risk, and manage operational costs. Steve has over 25 years of experience within the Contact Centre and Customer Engagement industry. He joined Verint over 15 years ago, and prior to that held Solutions Management roles across a number of Contact Centre solution providers.
Brandon Jones
Business Process Engineer, First National Bank, South Africa
Agenda
| 09.15 | Registration and welcome coffee |
| 09.40 | Welcome from Verint |
| 09.45 | Delivering Seamless CX: Verint’s CX Automation Vision and Portfolio Strategy |
| 10.15 | It’s time for CX Automation: Bringing the Vision to Life |
| 10.45 | Networking Break |
| 11.10 | Guest speaker – AI Frontiers for Leaders: Optimizing Decision-making in Changing Business Landscapes |
| 11.40 | Customer Case Study |
| 12.10 | Fireside Chat |
| 12.40 | Networking Lunch |
| 13.40 | Customer Case Study |
| 14.10 | AI Business Outcomes, Now™: How can brands maximise CX with the latest AI Developments |
| 14.40 | Close of Main Session |
| 14.45 | Networking Drinks |
Please Note: The times listed in this agenda are subject to change. We appreciate your understanding and flexibility as we strive to provide the best experience for all attendees.
Location
Johannesburg: Marriott Hotel Melrose Arch
42 The High St, Melrose, Johannesburg, 2076, South Africa
The Marriott Hotel Melrose Arch is the premium business hotel in Johannesburg South Africa providing state-of-the-art business facilities within the gated Melrose Arch Precinct, vibrating with the energy of the myriad trendy cafés, high-street boutiques and al fresco restaurants just moments from its doorstep. This particular hotel launched as part of Marriott Hotels’ “Let Your Mind Travel” campaign inspired by meaningful conversations and a marriage between leisure and business through a first-of-its-kind partnership with TED.
Register Here
Don’t miss this opportunity to connect, learn, and transform your CX strategies!
Thank you for registering!
Thank you for registering for our upcoming Engage on the Road event in South Africa. We’re excited to have you join us!
We’ll be sending you the joining details and the agenda shortly, so stay tuned. If you have any questions in the meantime, feel free to reach out to rachel.gray@verint.com
Looking forward to seeing you there!