Engage on the Road South Africa
We’re bringing our carefully curated, insight-packed, one-day CX event to you: Engage on the Road. Discover the latest practical, responsible and powerful uses of AI as our local South Africa and global Verint team reveal the game-changing outcomes when this technology is adopted. Enjoy timely thinking on the brands elevating CX whilst reducing operating costs. Consider leading-edge strategies that really are connecting CX silos, blending channels and unleashing the power of CX Automation.
Explore, network and swap tips with senior customer engagement professionals in like-minded organisations.
This informative and fascinating event will be a powerful investment of your time.
Speakers Announced To Date
Adrienne Bewsher
Business Solutions Manager – Speech Analytics and Quality Management, ConnectMe : First National BankA highly-experienced business solutions manager, Adrienne has almost 30 years of expertise in the financial sector, and in her current role is responsible for implementing and supporting Speech Analytics and Quality Management across the FirstRand Group. With a strong background in Business Analysis, Process Analysis, Operations Management, Relationship Management and Customer Experience, Adrienne is passionate about driving stakeholder engagement ad actionable interaction insights to improve CX.
Matt Flury
Business PsychologistMatt Flury is a business psychologist who worked in-house for nearly fifteen years, either leading large HR teams or operating as an internal consultant. He now manages a portfolio career, advising HR Directors and Business Leaders on capability, culture, and change, and provides talent management consulting to SMEs and multi-nationals.
Matt has a first-class Honours degree in Psychology and a Masters’ degree in Occupational Psychology from the University of Hertfordshire and is a Principal Practitioner member of the Association for Business Psychology.
Steve Bell
VP Solutions Consulting EMEA, VerintSteve leads the Verint’s Solutions Consulting Team. This expert group is a powerhouse of knowledge, supporting and advising customers on how the broad portfolio of Verint solutions can help their organisations enhance customer loyalty, increase revenue, mitigate risk, and manage operational costs. Steve has over 25 years of experience within the Contact Centre and Customer Engagement industry. He joined Verint over 15 years ago, and prior to that held Solutions Management roles across a number of Contact Centre solution providers.
Douglas McNeilage
Regional Director, VerintDouglas McNeilage leads the local Verint South Africa team, supporting the biggest brands in the marketplace by delivering the very best customer engagement technology today whilst ensuring organisations can meet the rapidly changing expectations of tomorrow.
Agenda
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Agenda
9.15am: Registration desk opens for early bird networking
9.45am: Welcome & Keynote
10.15am: The CX Innovations Your 2024 Strategy Must Consider
10.45am: Delivering Seamless CX: Connecting Silos and Driving Transformation
11.15am: Networking Break
11.30am: How Can Brands Maximize CX with the latest AI developments? Embracing Innovation to Move Beyond the Hype.
12.30pm: Networking Lunch
1.30pm: Customer Transformation Speaker & Q&A
2pm: Managing transformational change(with a nod to AI): Matt Flury, Workplace Psychologist
2.30pm: Networking Break
3pm: Customer Panel Discussion
3.45pm: Closing Thoughts
4pm: Close
Agenda
9.15am: Registration desk opens for early bird networking
9.45am: Welcome & Keynote
10.15am: The CX Innovations Your 2024 Strategy Must Consider
10.45am: Delivering Seamless CX: Connecting Silos and Driving Transformation
11.15am: Networking Break
11.30am: How Can Brands Maximize CX with the latest AI developments? Embracing Innovation to Move Beyond the Hype.
12.30pm: Networking Lunch
1.30pm: Customer Transformation Speaker & Q&A
2pm: Managing transformational change(with a nod to AI): Matt Flury, Workplace Psychologist
2.30pm: Networking Break
3pm: Customer Panel Discussion
3.45pm: Closing Thoughts
4pm: Close
Location
Johannesburg: Marriot Hotel Melrose Arch,
42 The High St, Melrose, Johannesburg, 2076, South Africa
The Marriott Hotel Melrose Arch is the premium business hotel in Johannesburg South Africa providing state-of-the-art business facilities within the gated Melrose Arch Precinct, vibrating with the energy of the myriad trendy cafés, high-street boutiques and al fresco restaurants just moments from its doorstep. This particular hotel launched as part of Marriott Hotels’ “Let Your Mind Travel” campaign inspired by meaningful conversations and a marriage between leisure and business through a first-of-its-kind partnership with TED.
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