You’ve Struck Data Oil – Tap into the Era of AI-Driven CX

Do you know the most valuable asset your enterprise already owns? It’s the decades of customer conversations that sit untapped in your contact center: unrefined, but full of business-critical intelligence. You’ve struck data oil. Now it’s time to drill down to insights!

Watch this webinar to discover how organizations can turn vast amounts of interaction data into a continuous stream of actionable customer insights across voice and digital channels.

Explore the latest CX trends, research, and market statistics with industry analyst Beth Schultz, and learn from Daniel Ziv how Verint CX Intelligence helps organizations transform those insights into measurable business outcomes.

In this webinar, you’ll learn how to:

• Tap into the most valuable asset you own – your existing interaction data.
• Leverage omnichannel analytics – across voice and digital interactions.
• Benchmark your CX strategy against key industry trends and market findings.
• Speed up time to insights and action – turn insights into decisions while they still matter.
• Ensure explainable AI and insight accuracy – validate insights with customer and agent quotes.

Drive meaningful business outcomes – increase revenue, lower costs, and improve CX to hit the P&L.

The reserves are already there. Watch today and start refining your most valuable asset!

Speakers

Beth Schultz
VP of Research & Principal Analyst
Metrigy

Daniel Ziv
Global VP, AI and CX Analytics
Verint

Avanti Joglekar
Director of Marketing Campaigns and Programs
Verint