The Hidden Value in Customer Conversations: Unlock Faster Insights and Measurable Outcomes with Verint Genie Bot

Every customer conversation contains critical insights, but most contact center teams struggle to extract them quickly from large volumes of unstructured voice data. Analysts are overwhelmed, transcription quality is often inconsistent, and deeper analysis takes weeks. By the time you know what’s happening, the moment to act has already passed.

Watch this webinar to learn how Verint^® Genie Bot™ (available as an add-on to Verint Speech Analytics™ and Calabrio Conversation Intelligence) breaks through the analysis bottleneck and gives organizations like yours immediate answers about how to improve CX, revenue, and retention.

In this session, you’ll learn how:

• To unlock measurable revenue, CX, and efficiency outcomes within days!
• Explainable AI can help you gain validated insights supported by actual quotes from your customers.
• Verint Genie Bot can supercharge analyst capacity by empowering analysts via natural-language queries.
• Organizations are using Verint Genie Bot to drive measurable business outcomes today, including a leading global services company that realized $6.5M in additional revenue opportunities.

If your organization handles high volumes of customer calls and needs clarity on what’s driving customer behavior, churn, complaints, and revenue opportunities, this webinar will give you practical next steps in how to succeed.

Speakers:

Roni Ravuna
Sr. Director, GTM Strategy
Verint

Connor Benton
Manager, Customer Relations and Quality
Dominion Energy