Gartner® Innovation Insight: Evaluate 100% of Service Interactions with Auto QA
Is your service organization still struggling with manual quality and 2%-5% interaction evaluations?
The Gartner Innovation Insight report references the importance of:
- Automating QA assessments to scale quality, minimize QA staffing costs and drive evaluations.
- Omnichannel QA – voice, live chat, email, and social media; human and AI agents.
- Auto QA in the future –service leaders expect the value of auto QA to double in the next 2 years; making quality at top 10 solution for service organizations.
The near real-time insights gained from Auto QA will shift the role of the QA manager from an interaction evaluator to a strategic leader with the insights needed to drive change, improve CX, and deliver tangible business outcomes.
Download the report to learn more!
Gartner, Innovation Insight: Evaluate 100% of Service Interactions With Auto QA, Jonathan Schmidt, Deborah Alvord, Brady Holbrook, 26, January, 2026.
Gartner is a trademark of Gartner, Inc. and/or its affiliates.
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