Verint Genie
Faster time to insights with Generative AI
Supercharge analyst capacity to deliver the insights you need to drive business outcomes.
Revenue
$6.5M
A leading global services company used Genie to identify strategies to boost sales win rates and enhance customer retention – in just 2 days!
Verint Master Class on-demand
How to Turn Customer Conversations into Impactful ROI with CX Intelligence
Every contact center is sitting on years of customer conversations packed with revenue drivers, churn warnings, and operational fixes, but most teams still can’t turn that data into decisions fast enough to matter.
In this Verint Master Class, Daniel Ziv and Roni Ravuna break down what’s really changed in customer intelligence, play a round of “Assumptions or Reality” on the market’s AI analytics claims, and share a product demo to reveal how leading brands are converting untapped conversation data into measurable business outcomes.
Get an expert’s view of where the CX market is heading and what to look for before investing in a CX analytics solution.
Verint named a Leader in the 2026 IDC MarketScape for Conversational Intelligence & Analytics Software
See why Verint was recognized as a Leader and discover how AI-powered conversational intelligence helps organizations uncover deeper insights, automate analysis, and improve customer experiences.
Get answers from customer conversations with AI analysis
Even the world’s best analyst teams can only produce so many insights and projects over a given period of time. Reviewing unstructured phone conversations is slow, painstaking work, and by the time insights surface, the moment to act on them may have passed. Genie lets you ask questions of your customer conversations in natural language and get answers in minutes, so your organization can move at the speed your customers expect.
Embrace the power of generative AI
With generative AI, Genie not only breaks through any bottlenecks, but shatters them, giving analysts the power to ask questions about their contact center phone conversations — delivering immediate insights. Genie leverages your existing Speech Analytics categories so the information you receive is highly accurate and relevant.
Recognized as best-in-class by your peers
On-demand webinar: You’ve Struck Data Oil – Tap into the Era of AI-Driven CX
Do you know the most valuable asset your enterprise already owns? It’s the decades of customer conversations that sit untapped in your contact center: unrefined, but full of business-critical intelligence. You’ve struck data oil. Now it’s time to drill down to insights!
Watch this webinar to discover how Verint CX Intelligence turns vast amounts of interaction data into a continuous stream of actionable customer insights across voice and digital channels. Hear from Daniel Ziv, Verint’s Global VP, AI and CX Analytics, and guest speaker Beth Schultz, Vice President of Research & Principal Analyst at Metrigy, on how to extract, refine, and deploy your existing customer engagement data to turn it into a compounding AI advantage.
The Genie difference
- Embedded in Verint Speech Analytics and Verint CX Intelligence, Genie can leverage the most relevant interactions for more accurate generative AI responses.
- Each Genie response comes back with verified call examples, allowing analysts to quickly validate every insight.
- Genie is powered by Verint Exact Transcription, continuously tuned on your specific data for the most accurate insights.
- Genie turns your insights into an ROI-focused, executive-ready presentation in minutes.
- Without Genie, you may miss deeper and more impactful insights that can drive significant quantifiable AI outcomes.
Verint recognized as an exemplary provider in four 2026 ISG Buyers Guides™ for Contact Centers
Get an independent read on the solutions you are shortlisting and see how Verint helps brands increase CX automation and deliver AI business outcomes, now.
MSC Industrial Direct supercharges analyst capacity with Genie
MSC Industrial Supply is transforming customer and employee experiences with Verint Genie. Discover how the solution recommends stronger questions and scripts while uncovering faster and deeper insights into agent performance – helping the company deliver on its “Built to make you better” mission.
Create executive presentations in minutes
Automatically transform your collected insights into polished, leadership-ready slide decks with Executive Presentation feature. Eliminate the time-consuming work of exporting, formatting, and creating slides by hand.
The presentations are specifically designed for executives with clear, digestible, and visually compelling slides. Grasp the key takeaways or dig deeper into ROI, customer sentiment, and coaching opportunities.
Discover how one company saves millions with Verint Genie
Every year over 5 million customers trust Novuna to provide the right finance solutions to help them achieve their goals. The company was eager to explore ways to increase revenue and improve customer experience (CX).
Verint Genie was able to identify improvements in their processes to provide a better experience for their customers whilst reducing the number of calls to the contact center. By fixing the process, Novuna expects to improve customer experience and maximize revenue.
Part of Verint Speech Analytics and Verint CX Intelligence
As a recognized market leader for CX analytics in the contact center, Verint can supercharge customer experience (CX) through discovering and then acting on customer insights regarding satisfaction, business issues, competitive intelligence, and marketing campaigns.
Genie Bot is embedded in Verint CX Intelligence, our new customer intelligence solution that combines market-leading transcription accuracy, unified omnichannel interaction analysis, and an intuitive interface for querying customer data in natural language. It allows customers to turn customer interaction data into impactful CX insights in minutes to drive faster, stronger, and measurable business outcomes.
Related solutions
CX Intelligence
Speech Analytics
Related case studies
Contact us about Verint Genie today!
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Frequently asked questions
Verint Genie is a generative AI tool embedded in Verint Speech Analytics and Verint CX Intelligence. It lets contact center analysts ask natural-language questions about phone conversations and get immediate, accurate insights, instead of spending weeks manually analyzing unstructured call data.
Because it is embedded in Verint Speech Analytics and Verint CX Intelligence, Verint Genie draws on your existing Speech Analytics categories and the most relevant interactions for context. It is powered by Verint Exact Transcription, tuned continuously on your own data, and every response returns verified call examples analysts can validate.
No. Verint Genie is embedded directly in Verint Speech Analytics and Verint CX Intelligence. Existing customers can add it and begin generating AI-driven insights from contact center conversations without a separate deployment or a new platform.
It breaks the analysis bottleneck. Even skilled contact center analyst teams are limited by how much unstructured call data they can review manually. Verint Genie speeds time to insight so teams act on findings faster, without adding headcount.