Verint Speech Analytics
Get more value out of every voice interaction with the market-leading speech analytics software.
Data Insights Bot
Use AI to automate quick access to insights across all your behavioral data. Easily track the value of your AI investments.
Not another BI tool…
Verint Data Insights Bot is far more than a standard BI tool for your data team. The application automatically offers useful information to business users by surfacing anomalies, trends, correlations, and more. It lets users search for insights with natural language and delivers real-time insights that used to take weeks.
Introducing Value Dashboards
Data Insights Bot now includes Value Dashboards to track the ROI of your AI investment at any point in time.
What you don’t measure, you don’t know. Continuous measurement is vital to ensure you’re getting the value you want from your solutions.
Verint has built value measurement into the core of the platform. Value Dashboards for each of our bots show you the value of that bot at any point in time, tracking the specific metric associated with automating that task.
Core capabilities
Accessing insights has never been easier
Users can now access real-time insights easily, without excessive training. Users of all types can review personalized, curated, automatically generated dashboards. With unlimited dashboards, users any user can see any data, in any format, at any time.
Move beyond limited, pre-defined reports and get a holistic view of your interaction data without significant technical expertise, extensive data prep, or tiresome iterations between business users and IT teams.
Trend and anomaly detection
Verint Data Insights Bot does more than provide historical reports. In fact, the AI-powered bot proactively surfaces useful information such as anomalies, trends, correlations, and more. Unlike standard reporting tools, the Data Insights Bot informs users of insights they didn’t even know to look for.
Each user will receive headlines tailored to their particular topics of interest, dramatically shortening the time to discover and fix new issues in your business.
Quick access to insights
With the Data Insights Bot, users can get insights about their data by simply asking a question.
At most organizations, data insights require a request to your data team, and a wait of days, or even weeks. With the current pace of business, your insights are outdated by the time you get them. With the Data Insights Bot, business users can get the insights they need in real-time, allowing them to make data-driven decisions to drive your business.
Top benefits
Reduce complexity
Type in your query and get real-time insights instantly.
Conduct easier root-cause analysis
Discover anomalies, trends, and seasonality.
Get consumable insights
Augment charts and graphs with automatically generated audio-visual presentations.
Connect data silos
Connect data from multiple sources for enriched reports.
Enhance collaboration
Export, share and access your insights from any device.
Stay informed
Go beyond the questions you asked with AI-driven highlights.
What Is behavioral data?
Behavioral data is any piece of information revealing how customers engage and interact with your brand, including
- Omnichannel interaction data
- Customer and employee experience data
- Workforce performance data
It can range from average handle time to your customer’s feedback on the interaction and the sentiment of your employees. This data is critical for your business, but it often exists in silos and is hard to harness.
The Data Insights Bot can help you unleash the power of behavioral data, boost customer engagement and transform your business.
Understand the root causes of negative customer experiences with Verint Sentiment Bot
Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions.
With the Sentiment Bot you can:
- Elevate CX by identifying and addressing pain points to improve customer satisfaction.
- Reduce Churn Rates by detecting early signs of dissatisfaction and then taking action to retain customers.
- Improve Agent Performance and reduce Employee Turnover by providing feedback and training to employees in areas identified by sentiment score.
Sentiment Bot is embedded into the workflows of Verint Speech Analytics, Text Analytics, Exact Transcription Bot, and Quality Bot, and automatically posts sentiment scores to the CX Data Hub. Users can then view and analyze sentiment using the built-in dashboards in the Data Insights Bot.
Related solutions
Genie Bot
Supercharge analyst capacity to deliver the insights you need to drive business outcomes.
CX Intelligence
Analyze every customer conversation across every channel and turn unstructured data into customer intelligence and business outcomes faster.
Exact Transcription Bot
Unlock powerful customer insights with Verint’s market leading speech-to-text transcription software. Boost CX, improve agent performance, and gain actionable data.
Related resources
It's time to make engagement data work for you
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