FirmScribe

Why partner with FirmScribe: Complete capture of encrypted messaging

Who we are: Capture specialists

FirmScribe is the messaging capture company. We build the infrastructure that records the channels regulated firms struggle most to supervise — beginning with iMessage, the channel the industry has long treated as uncapturable. Our patented architecture records native conversations exactly as they happen, so compliance teams get a faithful, audit-ready record and employees keep working in the apps they already use.

What we do: Closing the off-channel gap

Regulators have levied billions in fines for unmonitored off-channel communication, and the hardest channels to capture are the ones employees actually prefer. FirmScribe solves the capture problem directly: we record message content and full context from encrypted and consumer channels — with no client-side app, no behavior change, and no gaps — then route that data into the firm’s archive of record.

Our core solutions

The FirmScribe capture platform

FirmScribe provides comprehensive, source-level capture that:

• Records iMessage, WhatsApp, SMS, Android messaging, and WeCom natively, including group conversations
• Requires no change to employee or client behavior — capture runs without a managed messaging app or altered workflow
• Preserves full message content, attachments, and conversational context for defensible recordkeeping
• Exports data and metadata to Verint Financial Compliance, meeting recordkeeping requirements from the SEC, FINRA, ESMA, and other regulators

Deployment options

FirmScribe adapts to how each firm needs to capture:

• SelectCapture — targeted capture scoped to designated users, conversations, or channels
• TotalCapture — comprehensive capture across the full messaging surface
• HistoricalCapture — recovery of prior message history for legal hold, investigations, and onboarding into supervision
• Contact Filtering — policy-driven controls to capture business communication while respecting personal-contact boundaries

Governance and security

The platform is built for regulated environments:

• Policy layer that governs what is captured, retained, and routed downstream
• Role-based access control and configurable retention
• Secure, dedicated capture infrastructure operated in compliant colocation facilities
• Designed for financial services and other highly regulated industries

Why choose FirmScribe?

We capture the channels other vendors can’t — iMessage first among them — and deliver clean, complete records into the systems compliance teams already rely on. By pairing FirmScribe capture with Verint Financial Compliance, firms get end-to-end coverage from the device to the archive, with no blind spots and no disruption to the business.

For more information, go to https://www.firmscribe.com.