A complete set of customer engagement channels

Provide Seamless Customer Experiences on Any Channel

Be where your customers expect with Verint’s comprehensive offering of engagement channels.

AI Business Outcomes From Verint Customers

  • 60% NPS increase

    A telco increased NPS by 60% due to consistent CX across all channels.

  • $4M saved

    An airline saved $4M in agent capacity using Verint agent desktop, channels, IVA and Agent Copilot Bots.

Customer Case Studies

  • Elevate Customer Experiences

    Enable customers to engage with your brand over their channels of choice.

  • Improve Agent Capacity

    Unify your digital and voice channels to deliver seamless customer service.

  • Channel Choice, Without Limitations

    Choose the channels that suit you now, add more when you need to. 

Drive Seamless Omnichannel Customer Experiences

  • Verint Voice Channel

    Utilize Verint Voice Channel embedded within Verint Channel Automation.

  • Private Messaging Channels

    Engage on channels such as WhatsApp, Facebook Messenger and SMS.

  • Email & Live Chat

    Offer both asynchronous and synchronous communication.

  • BYO Telephony

    Seamlessly integrate your current ACD or bring your own.

  • Public Social Media Channels

    Utilize public channels such as Instagram, YouTube and TikTok.

  • Co-browse

    Step directly into a customer’s digital space with co-browse.

Deliver Smart, True Omnichannel Customer Experiences

Unify customer interactions across telephony and digital channels in a single agent desktop and use intelligent automation to deliver AI outcomes for better flexibility, agility, and agent capacity.

 

Learn More

Have complete freedom of choice over your telephony while using Verint Open Platform capabilities to deliver AI business outcomes, now. Have complete freedom of choice over your telephony while using Verint Channel Automation capabilities. Keep your own ACD, bring your own ACD, or use our native Verint Voice Channel.

 

Learn More
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Verint Bot and Happy Agent

Verint Messaging

Verint Messaging enables organizations to power great customer experiences on WhatsApp, Facebook Messenger, Twitter DM and other digital channels through personalized conversations, smart automation, and actionable insights.

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Verint Messaging product screenshot

Verint Chat empowers you to connect directly with customers and provide fast, scalable, and personalized experiences. With intelligent routing and vast integration capabilities, you can capitalize on every customer conversation.

Customers expect to contact your organization via email and receive answers to their questions quickly, reliably, and consistently.

woman using a smartphone on a sidewalk

How Volaris Uses Self-Service to Contain 85% of Interactions

Discover how Volaris uses AI-powered self-service to achieve AI business outcomes, including:

  • 85% containment rate for digital interactions
  • 3x increase in agent capacity
  • 5 million customer interactions handled per year
  • Significantly improved CSAT scores

Customers Now Expect Great Experiences on Their Channels of Choice

  • 73%

    of customers prefer digital channels over picking up the phone

  • 78%

    will switch to a competitor following a single bad experience.

  • 86%

    understand that AI can benefit their customer experience.

Recommended resources

  • The State of Customer Experience 2025 Report thumbnail

    The State of Customer Experience 2025

    Download the only report you’ll need to uncover why CX leaders are thriving — and why other companies are falling behind.
    Research Report
  • Increasing Agent capacity with IVA ebook thumbnail

    AI for Self Service: Enhance Customer Experience

    Uncover the advantages of AI for self service, transforming customer interactions and optimizing support with intelligent automation.
    Research Report
  • The Open CCaaS Advantage ebook thumbnail

    Open CCaaS Advantage Report

    The Open CCaaS Advantage report explores how companies can do more with less by adopting an open approach to CCaaS solutions.
    Research Report
The State of Customer Experience 2025 Report thumbnail

The State of Customer Experience 2025

Download the only report you’ll need to uncover why CX leaders are thriving — and why other companies are falling behind.
Research Report
Increasing Agent capacity with IVA ebook thumbnail

AI for Self Service: Enhance Customer Experience

Uncover the advantages of AI for self service, transforming customer interactions and optimizing support with intelligent automation.
Research Report
The Open CCaaS Advantage ebook thumbnail

Open CCaaS Advantage Report

The Open CCaaS Advantage report explores how companies can do more with less by adopting an open approach to CCaaS solutions.
Research Report

FAQs on Customer Digital Engagement Channels

Omnichannel customer engagement is the practice of using multiple channels to reach and engage customers. This might include channels like email, social media, phone, or web. The goal is to provide a seamless experience for customers no matter how they choose to engage with you.

Learn how digital channels can reach your customers where ever, whenever, they need you.

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