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Importante instituição financeira estima um valor anual de US$ 28 milhões com o treinamento de agentes baseado na empatia

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Parceiros da América do Norte e Latina Homenageados no Engage 2026 por Impulsionar Resultados de Negócios com IA

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Verint Celebrates Customers Delivering Measurable AI Outcomes at Engage 2026

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Verint Advances Agentic Outcome Orchestration With Enhanced Intelligence Across Conversations, Processes and Desktop Activity

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Verint Expands Platform With Agent Factory to Orchestrate Human and AI Agent Workforces

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Calabrio Workforce Management Conquista a Designação de Parceiro de Soluções com Software Certificado da Microsoft

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New Verint Survey Reveals Rising Customer Service Expectations: 79% Would Switch After One Bad Experience

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Verint Quality Bot Saves Company $12.5 Million Annually in Supervisor Capacity

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Verint Genie Bot Honored Across Award Programs for Delivering AI-Powered Outcomes

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Nearly One-Third of Contact Center Agents Plan to Quit as Agent Experience Falls Short

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Verint Prepara o Cenário para o Engage 2026: O Primeiro Evento de Automação de CX “Melhores Juntos” com a Calabrio

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Verint IVA Transforms CX for Digital Identity and Security Firm