Verint Helps Claro Take Call Analysis Accuracy to a New Level

Daniela Siani Paschoal, Commercial Transformation Manager at Claro, shares how her organization has embraced AI to enhance data, insights, and large-scale analyses. This includes the use of Verint Exact Transcription Bot, which, with the already robust transcription accuracy of Verint Speech Analytics, enables Claro to take its call analysis accuracy to a new level. As a result, it can understand customer demands even more effectively to help make sales calls more agile, faster, and more precise, as well as better develop new strategies for products, offers, marketing, and communication tailored to customers.