Webinar

Too Many Calls and Too Few Agents? 7 Strategies You can Use Right Now​

Too Many Calls and Too Few Agents? 7 Strategies You Can Use Right Now

Is your call volume spiking during this pandemic? Many organizations are struggling to keep up with a dramatic increase in calls paired with unplanned absences in your workforce. While some of these calls require the empathy and expertise of a live agent, many can be deflected to other channels, freeing up your resources to focus on the most critical calls.

In this webinar, you will learn how to:

  • Determine which call types you should focus on for deflection
  • Make it easy for agents to quickly handle calls that are not deflected
  • Provide intelligent self-service for complex requests

Watch this on-demand webinar now to uncover tips and best practices to help your organization fulfill its vital role in keeping us all safe.

Watch Now

* indicates a required field

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, Too Many Calls & Too Few Agents? 7 Strategies You Can Use Right Now.  Keep an eye on your inbox!  We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands build enduring customer relationships by connecting, work, data and experiences efficiently.

teal element pattern