Too Many Calls and Too Few Agents? 7 Strategies You can Use Right Now​

Too Many Calls and Too Few Agents? 7 Strategies You Can Use Right Now

Is your call volume spiking during this pandemic? Many organizations are struggling to keep up with a dramatic increase in calls paired with unplanned absences in your workforce. While some of these calls require the empathy and expertise of a live agent, many can be deflected to other channels, freeing up your resources to focus on the most critical calls.

In this webinar, you will learn how to:

  • Determine which call types you should focus on for deflection
  • Make it easy for agents to quickly handle calls that are not deflected
  • Provide intelligent self-service for complex requests

Watch this on-demand webinar now to uncover tips and best practices to help your organization fulfill its vital role in keeping us all safe.

Watch Now

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