Analyst Report

The Insurance Network Report

The strategic imperative for the adoption of AI/ automation to enhance CX in insurance


“The next one to two years will see CX, and especially claims experience, become a key differentiator and driver of retention, which is now THE key KPI.”

This research report from The Insurance Network shares the experiences of insurance leaders on the adoption of AI and automation to enhance customer experience.

Interviews and contributions included in this report:

  • Tim Yorke, the Former COO of AXA
  • Lee Dainty, Commercial Claims Director at RSA
  • Liz Ryan, Head of Claims Performance & Insights, Zurich Insurance

Download the report to learn more.

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