Best Practice Guides

Improve Employee Productivity and Capture Hidden Capacity

Improve Employee Productivity and Capture Hidden Capacity

Do you know how your employees are spending their time?

Reliable data on how employees are spending their time is hard to come by in complex operations, especially with work-from-anywhere employees. Learn how three organizations leveraged Verint® Operations Visualizer™ to:

  • Improve employee efficiency and productivity
  • Speed turnaround times
  • Deliver a better customer experience.

The results with Verint Operations Visualizer were top-notch. The site where we deployed the solution reduced backlog of transactions year-over-year by 25 to 60 percent with the same headcount, even while overall volumes increased by three to five percent.”

– Director of Workforce Management and Capacity Planning
Digital Financial Services Company

Read the Executive Perspective: Improve Employee Productivity and Capture Hidden Capacity.

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