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How to Implement a CX Framework That Drives ROI and Executive Buy-in

Organizations must begin to invest more in tracking and improving CX metrics like customer satisfaction (CSAT) and net promoter score (NPS) – using these metrics to guide decisions across the organization. At the same time, they need to decide how to prioritize improvements and get buy-in from the right stakeholders. In this article, learn how to:
  1. Integrate Data
  2. Use Technology Advancements to Your Favor
  3. Make Executive Buy-In a Key Element of Your CX Program

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