Best Practice Guides

Empowering Through Automated Scoring Executive Perspective

EXECUTIVE PERSPECTIVE Empowering Employees Through Automated Scoring

Instead of evaluating fewer than one percent of calls, wouldn’t you rather measure the quality of 100 percent of all interactions across all channels?
By automating your quality management processes, you can:
  • Provide employees with more objective, comprehensive assessments of their performance.
  •  Improve the compliance and quality of interactions across all agents and all channels.
  • Shift resources to higher-value tasks, such as agent coaching and development.

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