Bradesco Seguros Enhances Capacity and Efficiency with Verint Quality Bot

Sibeli Zaninelli, Senior Manager, Customer Relationship Center, at Bradesco Seguros, shares how Verint Quality Bot created opportunities to redirect employees within the customer relationship center to more strategic activities. With the Verint Da Vinci AI-Powered Bot enabling automated evaluation of 100 percent of its calls, Bradesco lessened the need for human quality monitoring. As a result, it achieved a reduction of approximately 70% in resources allocated to standardized activities. Further, teams were able to address higher-value processes, further enhancing efficiency and results.