2019 Press Releases

Cloud-based deployments bring new operational intelligence capabilities to more contact centers to transform customer experience

Austin, Texas – Avaya ENGAGE® 2019 and Melville, NY, January 22, 2018 – Avaya Holdings Corp. (NYSE: AVYA) and Verint Systems Inc., The Customer Engagement Company ™, (NASDAQ:VRNT) today announced an expansion of their partnership to introduce cloud deployments for Avaya Workforce Engagement Management, improving customer experience through operational intelligence in the contact center. Avaya‘s suite of workforce engagement capabilities can be deployed in any manner from on-premises to cloud services supporting public, private or hybrid deployment models.

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WEYBRIDGE, U.K. and MELVILLE, N.Y., January 10, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, celebrates its customers across EMEA and today announced 10 organisations that have been awarded for excellence in customer engagement, employee engagement, workforce optimisation (WFO), financial compliance and more.

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Frost & Sullivan LATAM Recognizes Excellence in 10 Performance Criteria for Verint’s Comprehensive Customer Engagement Platform, Specifically Noting Automation, IVA, and Speech Analytics Innovation

SAO PAULO, Brazil and MELVILLE, N.Y., January 3, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), the Customer Engagement Company^™, today announced that it has been recognized by Frost & Sullivan as the market leader in the Latin American contact center applications industry. The recipient of the industry analyst’s 2018 Latin American Contact Center Applications Market Leadership Award, Verint was selected from a field of candidates based on excellence in 10 key performance criteria, including product quality, implementation excellence, product differentiation, price/performance value and customer experience from purchase, to ownership, to service.

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