2019 Press Releases

Study of more than 34,000 consumers across 18 countries highlights how a hybrid workforce is key to meeting customer expectations in an ‘always-on’ era of service and in continuing to honor consumers’ need for the human factor

MELVILLE, N.Y. and WEYBRIDGE, England, June 13, 2019 – Two-thirds of consumers recently surveyed said they are more likely to switch to brands that provide the best experience or service – underscoring the importance of providing exceptional service and the ultimate cost to those companies that fail – customer defection.

Read More

MELVILLE, N.Y., June 12, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced a line-up of events taking place this month that focus on extracting greater value and insights using customer and workforce engagement solutions from Verint. Events address a wide variety of topics, such as deploying intelligent automation, addressing data privacy regulations and understanding customer behaviors, all to help elevate the overall customer experience.

Read More

Council Modernizes Engagement with Solutions for Citizens and Employees to Easily Manage Government Services. Initiative Drives Channel Shift to Citizen Self-Service While Reducing Costs and Average Handle Times

WEYBRIDGE, England and MELVILLE, N.Y., June 5, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that Hertfordshire County Council has recently launched a cloud-based digital-first customer engagement solution enabling citizens and employees to easily manage government services. The cloud solution allows for rapid deployment, immediate updates to online forms and the flexibility to transact with citizens on all devices. These capabilities are part of Verint’s government and public sector offerings, designed to simplify, modernize and automate citizen engagement.^*

Read More

ORLANDO and MELVILLE, NY, May 22, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced the winners of its Engage Global Customer and Partner Awards recognizing organizations that have deployed Verint solutions to simplify, modernize, and automate customer and employee engagement, as well as improve customer experience (CX) and drive efficiency. The winners were named during an awards gala at the Verint Engage^™ 2019 Global Customer Conference, in Orlando, Fla.

Read More

Verint Solutions Receive Highest Scores in Overall Revenue Criteria and among the Highest in Market Presence Category

ORLANDO, Fla. and MELVILLE, N.Y., May 21, 2019 – Verint^® Systems Inc.  (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that two of its Voice of Customer (VoC) solutions were recognized in “The Forrester Wave^™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019” report by Forrester Research, Inc.

Read More

Automation Will Enable CX Leaders to Drive Action from a Unified View of Feedback from Across the Entire Customer Journey

ORLANDO, Fla. and MELVILLE, N.Y., May 21, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced the launch of the industry’s first comprehensive, enterprise-wide view of the voice of the customer, now a cornerstone of its expanding Voice of Customer (VoC) strategy. Tailored to serve the unique needs of CX leaders, Verint Unified VoC^* provides a complete view of direct, indirect and inferred VoC from across key customer engagement channels with a powerful, automated analytics engine to deliver actionable insights. These insights empower organizations to prioritize and act upon the CX initiatives that deliver the most significant financial impact.

Read More

Innovation Strategy and New Disclosures to be Reviewed in Webcast Today at 4:30pm ET. Verint Provides Details for Call to Review First Quarter Results on May 29th at 4:30pm ET

MELVILLE, N.Y., May 21, 2019 – Verint^® Systems Inc. (NASDAQ: VRNT) published on its website presentation slides that discuss its cloud and automation strategy and provide three-year customer engagement financial targets. The new disclosures were made in connection with Verint’s Sell-Side Analyst Day, taking place at the company’s annual Customer Engagement user conference in Orlando, Florida.  Verint’s automation and cloud strategy and new disclosures will be discussed during a webcast taking place today at 4:30pm ET.  Verint is also providing details for its conference call to discuss first quarter results on May 29^th at 4:30pm ET.

Read More

MELVILLE, N.Y., May 20, 2019 – Engagement in the Always-on Era – 69% of Employees Believe Technology Will Enhance Their Jobs

Read More

Verint Helps Financial Services Company Enhance Data Security, Protect Member Identity and Drive Operational Efficiencies

MELVILLE, N.Y., May 17, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, announced today that VyStar Credit Union has expanded its partnership with Verint to enhance the security of member information in VyStar’s contact center.^* VyStar will be adding Verint Identity Authentication and Fraud Detection to reduce operational costs and protect member identity, while improving the overall experience of VyStar’s over 655,000 members.

Read More

Innovative Solutions Provide Elegant Automation Storyboarding for Designing Next Generation Automation Solutions for the Contact Center and Back Office

MELVILLE, N.Y., May 15, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the release of the latest enhancements to Verint’s Desktop and Process Analytics™ (DPA) solution, part of its Workforce Engagement offering, building on Verint’s established leadership in automation solutions. In the hybrid workforce, automated processes work in conjunction with humans, resulting in a change to the fundamental nature of work. This evolution gives employees what they want most from their work: simplification of processes, reduction of tedious, manual tasks and the ability to meet performance goals, while helping the organization reduce operating costs and simultaneously elevating the customer experience.

Read More