Automation Will Enable CX Leaders to Drive Action from a Unified View of Feedback from Across the Entire Customer Journey
ORLANDO, Fla. and MELVILLE, N.Y., May 21, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the launch of the industry’s first comprehensive, enterprise-wide view of the voice of the customer, now a cornerstone of its expanding Voice of Customer (VoC) strategy. Tailored to serve the unique needs of CX leaders, Verint Unified VoC* provides a complete view of direct, indirect and inferred VoC from across key customer engagement channels with a powerful, automated analytics engine to deliver actionable insights. These insights empower organizations to prioritize and act upon the CX initiatives that deliver the most significant financial impact.
Innovation Strategy and New Disclosures to be Reviewed in Webcast Today at 4:30pm ET. Verint Provides Details for Call to Review First Quarter Results on May 29th at 4:30pm ET
MELVILLE, N.Y., May 21, 2019 – Verint® Systems Inc. (NASDAQ: VRNT) published on its website presentation slides that discuss its cloud and automation strategy and provide three-year customer engagement financial targets. The new disclosures were made in connection with Verint’s Sell-Side Analyst Day, taking place at the company’s annual Customer Engagement user conference in Orlando, Florida. Verint’s automation and cloud strategy and new disclosures will be discussed during a webcast taking place today at 4:30pm ET. Verint is also providing details for its conference call to discuss first quarter results on May 29th at 4:30pm ET.
MELVILLE, N.Y., May 20, 2019 – Engagement in the Always-on Era – 69% of Employees Believe Technology Will Enhance Their Jobs
Verint Helps Financial Services Company Enhance Data Security, Protect Member Identity and Drive Operational Efficiencies
MELVILLE, N.Y., May 17, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced today that VyStar Credit Union has expanded its partnership with Verint to enhance the security of member information in VyStar’s contact center.* VyStar will be adding Verint Identity Authentication and Fraud Detection to reduce operational costs and protect member identity, while improving the overall experience of VyStar’s over 655,000 members.
Innovative Solutions Provide Elegant Automation Storyboarding for Designing Next Generation Automation Solutions for the Contact Center and Back Office
MELVILLE, N.Y., May 15, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the release of the latest enhancements to Verint’s Desktop and Process Analytics™ (DPA) solution, part of its Workforce Engagement offering, building on Verint’s established leadership in automation solutions. In the hybrid workforce, automated processes work in conjunction with humans, resulting in a change to the fundamental nature of work. This evolution gives employees what they want most from their work: simplification of processes, reduction of tedious, manual tasks and the ability to meet performance goals, while helping the organization reduce operating costs and simultaneously elevating the customer experience.
Representatives from 50 companies including Aetna, AIG, TELUS International and Uber to speak on use of Verint solutions to simplify, modernize, and automate their business and drive winning customer engagement strategies
MELVILLE, N.Y., May 2, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the conference agenda and keynote speakers for Engage19, one of the customer engagement market’s largest and most compelling events, to be held May 20-23 at the Loews Sapphire Falls Resort and Loews Royal Pacific Resort in Orlando. The conference will offer motivational keynotes, innovation and experience zones, customer, partner and industry analyst-led sessions, compelling panel discussions, networking events and more.
New Machine Learning Capabilities Identify Customer Pain Points and Outliers in CX Data
MELVILLE, N.Y., April 29, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the addition of Anomaly Detection as a powerful new capability to its expanding Voice of Customer (VoC) solutions. Anomaly Detection is part of Verint’s analytics-rich solution that helps companies automate insights and prioritize improvements to customer experience (CX) that will drive the greatest business impact.
Attack Was Quickly Mitigated and Fully Resolved within 24 Hours
No Loss of Customer Data and No Impact to Customer Operations
MELVILLE, N.Y., April 24, 2019 – Verint® Systems Inc. (Nasdaq: VRNT) a global provider of Actionable Intelligence® solutions, announced today that on April 16th the company experienced a ransomware attack. Verint quickly identified and remediated the attack, and fully restored Verint’s IT services in less than 24 hours without any impact to customers or partners.
Conversation Analysis System Determines Precisely How Companies Can Best Leverage AI and Accelerate Automation Return on Investment
MELVILLE, N.Y., April 17, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the launch of AI Blueprint™, a patent-protected conversation analysis system that identifies intelligent virtual assistant (IVA) use cases and accelerates automation. AI Blueprint unlocks the power of conversational data and returns specific insights for achieving an organization’s unique business goals. The system then delivers a “blueprint” of precisely how and where businesses can get started with AI or continue to grow their AI capabilities, reducing risk and leading to improved operational efficiency and faster ROI.
The Five9 Cloud Contact Center Platform and Verint’s Customer Engagement Solutions Prove to be Winning Combination for Contact Centers; Delivering Best-in-Class Value to Customers
MELVILLE, N.Y., April 1, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has named Five9 its Cloud Partner of the Year. The annual recognition honors one Verint partner for outstanding achievement in customer engagement, and for collaborative approaches in helping organizations achieve business goals, revenue objectives and growth.
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