Demand for Enterprise Workforce Management Solutions at All-Time High, According to New Research
MELVILLE, N.Y., April 27, 2017 –
— Verint® Systems Inc. (Nasdaq: VRNT) today announced that it received perfect scores—five out of five—in several key product satisfaction categories in DMG Consulting LLC’s new “2017/2018 Workforce Management Product and Market Report.” In this in-depth analysis of the contact center workforce management (WFM) market, the research states that WFM is still the most important productivity tool for contact centers and is increasingly valuable as companies seek to deliver a more personalized customer experience.
The Verint Enterprise Workforce Management™ solution achieved the highest possible scores in DMG’s report in the following categories: back-office/branch WFM functionality, budgeting/cost management capabilities, and timekeeping and payroll management features. The software also earned top scores for its scheduling features and flexibility, as well as for its time-off management features and functionality.
“WFM is an essential productivity tool for front-office (contact center) and back-office operating areas,” says Donna Fluss, president, DMG Consulting LLC. “It’s also necessary for companies that want to deliver an outstanding customer experience, because it’s designed to ensure a department has the proper number of resources with the right skills at the appropriate time.”
Fluss adds, “When an operating department is complex and employs hundreds of people with a wide variety of skills, a sophisticated tool is required to determine which staff members must be there at every interval in order to deliver personalized service, or at least have resources available with the right skills to get the job done.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1 Accenture Consulting, “Compliance: Dare to be Different, 2017 Compliance Risk Study”
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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