Demand for Enterprise Workforce Management Solutions at All-Time High, According to New Research

DMG Report Cites WFM as Essential Tools to Enhance Productivity

MELVILLE, N.Y., April 27, 2017 — Verint® Systems Inc. (Nasdaq: VRNT) today announced that it received perfect scores—five out of five—in several key product satisfaction categories in DMG Consulting LLC’s new “2017/2018 Workforce Management Product and Market Report.” In this in-depth analysis of the contact center workforce management (WFM) market, the research states that WFM is still the most important productivity tool for contact centers and is increasingly valuable as companies seek to deliver a more personalized customer experience.[1]