MELVILLE, N.Y.,, August 2, 2017 – Verint® Systems Inc. (Nasdaq: VRNT) today announced its summer school education series taking place throughout the month, and participation in online events focused on customer engagement, empowerment and experiences.
August 1-24; Webinar Series
Verint experts will present 15 English and Dutch interactive webinars throughout the month of August. Throughout the series, attendees can explore a host of topics and best practices designed to heighten employee engagement and enhance direct and digital customer experiences. Weekly themes will touch on employee engagement, workforce optimization and voice of the customer, as well as security, fraud and compliance.
August 3; Webinar
Verint’s Brian Koma, VP CX business strategy, will participate in the roundtable discussion “How to Deliver an Effortless Customer Experience” at 2 pm ET. This session will explore the importance delivering personalized, contextual customer interactions that foster consistent, positive experiences across channels.
August 22; Webinar
Brian Koma and Jeff Lewandowski, senior partner and EVP at Andrew Reise, will highlight the “Five Secrets of Journey Analytics Everyone Must Know” at 12 pm ET. During this session, attendees will learn why effective journey analytics are critical to CX programs, the components of successful efforts, where to start for quick wins, and how to keep stakeholders engaged, as well as the effective use of journey analytics to show ROI.